SERVICE WRITER/ADMINISTRATOR

Custom Truck One Source; georgetown (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) with Employer Match

Competitive Health Care

Dental, Vision, and Life Insurance

Paid Vacation, Sick and Holidays

STD/ LTD

Tuition Reimbursement

Job summary

Custom Truck One Source is seeking a Service Writer located in Wilkes-Barre, PA. You will provide quality service to customers, prepare repair orders, coordinate scheduling with technicians, and process invoices and payments for service work.

Strong communication, organizational skills, and the ability to manage multiple tasks in a fast-paced environment are essential. The role emphasizes accuracy, professionalism, and excellent customer interaction, in a non-exempt, hourly capacity.

Qualifications

• High school diploma or the equivalent.
• Knowledge of equipment and heavy & light duty trucks is a plus.
• Previous experience in a similar role including custom service/support and/or administrative.
• Professional personal appearance.
• Extremely detail oriented and accurate.
• Ability to work in a fast-paced environment, set priorities, and adapt to changing work priorities.
• Self-sufficient and driven; able to meet deadlines and schedules.
• Proficient with common software (MS Office Suite, internet) to process orders; knowledge of inventory software (M3) to process repair orders.
• Must communicate effectively and professionally, both verbally and in writing.
• People skills and client service orientation are essential.
• Ability to work with basic math concepts.

Responsibilities

• Identifies problems by listening to customer symptoms and clarifying descriptions.
• Verifies warranty and service coverage; explains provisions.
• Develops estimates by costing materials, supplies, and labor; calculates customer payment.
• Contacts fleet management for authorization to start work or estimates.
• Prepares repair orders with symptoms, problems, causes, repairs and approvals.
• Assists with scheduling work and issuing work to Service Technicians.
• Maintains customer rapport; explains estimates and secures approvals; provides contact details.
• Updates knowledge by reading manufacturers' materials.

Skills

Customer service

Detail oriented

Communication

Multi-tasking

Fast-paced environment

Self-sufficient

Problem solving

Microsoft Office

Inventory software

Professional appearance

Education

High school diploma or the equivalent

Tools

MS Office

Inventory software (M3)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE WRITER/ADMINISTRATOR

Full Time Non-Exempt [Hourly] Clerical Wilkes-Barre, PA, Wilkes-Barre Township, PA, US

3 days ago Requisition ID: 6367

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid experience? If so, we are looking for you! We are looking for a Service Writer located at our Wilkes-Barre, PA. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

Essential Duties and Responsibilities

• Identifies problems and services by listening to customer's description of symptoms; clarifying description of problems
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Assisting with scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers'
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.
• Create and maintain a safe working environment.

Required Skills and Qualifications

• High school diploma or the equivalent
• Knowledge equipment and heavy & light duty trucks a plus.
• Previous experience in a similar role, including custom service/support and/or administrative.
• Professional personal appearance
• Extremely detail oriented and accurate
• Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities
• Must be self-sufficient and driven, meeting deadlines and schedules
• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (M3, etc.) to process repair orders.
• Must be able to c ommunicate effectively and professionally, both verbally and in writing.
• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
• Ability to work with basic mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

BENEFITS

• 401(k) with Employer Match
• Competitive Health Care
• Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/ LTD
• Partner Discounts
• Investment in Employee Development
• Tuition Reimbursement

Equal Employment Opportunity Employer

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.