Service Writer / PM Dispatcher — $2K Signing Bonus (Las Vegas)

Arnold Machinery Company; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Signing bonus

Job summary

Arnold Machinery is seeking a Service Writer / PM Dispatcher to coordinate preventive maintenance, repairs and service work. You will act as the primary liaison between customers, technicians, the Service Manager, Parts Department, and other dealership personnel, ensuring work is scheduled and executed efficiently.

This role requires a High School Diploma or GED, strong customer service and communication skills, and the ability to manage multiple tasks and deadlines in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Experience in equipment service, dispatching, PM, fleet maintenance, parts, or service writing preferred.
• Excellent customer service and communication skills.
• Proficient with Microsoft Excel and Word.
• Ability to coordinate multiple technicians and deadlines.

Responsibilities

• Act as a liaison between customers, technicians, the Service Department, Parts Department, and dealership management.
• Schedule, coordinate, and dispatch technicians for preventive maintenance (PM), inspections, repairs, and other service work.
• Monitor PM schedules and proactively contact customers to coordinate upcoming preventive maintenance services.
• Prioritize and dispatch service calls based on customer needs, technician availability, location, job requirements, and established service priorities.
• Promote and ensure customer satisfaction by assisting with the enhancement of labor and parts sales.
• Greet walk-in customers and professionally handle customer calls, service requests, and inquiries.
• Write up, monitor, review, and assist with the closing of service jobs.
• Accurately determine if a machine warranty applies and inform customers of status.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Microsoft Excel

Microsoft Word

Reflection program

Education

High School Diploma or GED

Tools

Reflection program

Job description

Arnold Machinery is seeking a Service Writer / PM Dispatcher to coordinate preventive maintenance, repairs and service work. You will act as the primary liaison between customers, technicians, the Service Manager, Parts Department, and other dealership personnel, ensuring work is scheduled and executed efficiently.

This role requires a High School Diploma or GED, strong customer service and communication skills, and the ability to manage multiple tasks and deadlines in a fast-paced environment.