Service Writer (3214)

Ironclad Environmental Solutions; Edgewater (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Ironclad Environmental Solutions in Edgewater, FL is seeking a Service Writer to assist the Service Manager with organizing the Service Department and managing daily administrative functions for the Branch and Corporate Service teams.

This role supports opening and closing service orders, coordinating documentation, and communicating with the Sales team to address billable charges while ensuring accuracy in MDI and fleet records.

Qualifications

• 1-2 years experience as diesel or heavy-duty mechanic.
• Degree or certificate in diesel or heavy-duty repairs or related field preferred.
• Planning and organizational skills in handling multiple projects.

Responsibilities

• Assist the Service Manager with opening and closing of service orders.
• Provide estimates to customers for repairs and billable charges.
• Work with Sales to notify potential billable charges.
• Ensure all billable charges are included on service orders and invoiced.
• Verify information in MDI is current for all units.
• Maintain fleet folders and service documentation in MDI.
• Organize part information and barcode creation as required.
• Submit appropriate warranty claim forms for processing.
• Prioritize repairs for fleet equipment as directed by the Service Manager.
• Ensure vehicle inspections are current and uploaded to MDI.
• Track field failure reports and review with Service Manager.
• Coordinate with Purchasing to order parts against proper service orders.
• Adhere to environmental, health and safety standards and The Mersino Way.

Skills

Organization

Communication

Planning

multitasking

Education

Degree or certificate in diesel or heavy-duty repairs or related field

Job description

Job Details

Job Location: Edgewater, FL 32132,

Job Summary

The primary responsibility of the Service Writer is to assist the Service Manager with organization of the Service Department as well as managing, evaluating and executing the daily administrative functions for Branch and Corporate Service teams. In addition, the Service Writer will serve as a working team member and individual contributor to the overall team’s success.

Typical Duties and Responsibilities

Assist the Service Manager with opening and closing of service ordersEnsure all required documentation, including appropriate check in/out form, is completed properly and uploaded to MDIProvide estimates to customers for repairs and billable chargesWork directly with the Sales team and notify Sales of any potential billable chargesEnsure all billable charges are included on service orders and are invoiced accordinglyVerify all information in MDI is current and correct for all units’Maintain fleet folders to include service documentation, correct component information as applicable, and current photos of unitsMaintain organization of part information in MDI, including creation of bar codes as requiredComplete and submit appropriate warranty claim forms as required for processingPrioritize and organize repairs to fleet rental equipment, vehicles, rigs, and tractors as directed by Service ManagerEnsure all vehicle inspections are current, and inspection results are uploaded to MDIOrganize and track all field failure reports for accuracy and completion, review with Service Manager as appropriateWork directly with the Purchasing team to ensure all parts are ordered against the proper service order/fleet numberAdhere to applicable company and regulatory agency environmental, health and safety standardsEnsure that The Mersino Way is a guiding document in all daily activities

Qualifications

Qualifications: Qualifications:1-2 years experience as diesel or heavy-duty mechanicDegree or certificate in diesel or heavy-duty repairs or related field preferredPlanning and organizational skills in handling multiple projects

Specific Expectations

Excellent internal and external customer service skillsAbility to work effectively with othersAbility to multi-task in a changing environmentExcellent written and verbal communication skillsStrongly self-motivated, ability to perform tasks with little or no directionAbility to work a flexible schedule to meet job requirementsStrong time management and organizational skillsRequired intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.