Service Writer

Morgan Corp.; South Carolina; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health benefits

401(k) Plan

Paid time off

Holiday pay

Job summary

Morgan Corp. is searching for a Service Writer in Duncan, SC to support the Equipment Division by managing service documentation and work order processes. This key role coordinates between maintenance operations and data analytics, ensuring that work orders and maintenance records are accurate and timely.

The ideal candidate will have experience with CMMS and a strong attention to detail. Health benefits, 401(k) plan, and paid time off are offered.

Qualifications

• Minimum of 2 years of experience in a service writer, maintenance coordinator, or similar role.
• Experience with CMMS platforms and maintenance workflows.
• Strong attention to detail with the ability to manage multiple work orders simultaneously.

Responsibilities

• Create, track, and manage equipment work orders within the CMMS.
• Ensure all work orders meet documentation, compliance, and recordkeeping standards.
• Track maintenance events and corrective actions within the CMMS system.
• Research, validate, and reconcile maintenance records.
• Coach technicians on work order detail and documentation expectations.

Skills

Attention to detail

Data analysis

Communication skills

Organizational skills

Proficiency with Microsoft Office

Tools

CMMS platforms

Job description

Morgan Corp. is currently searching for a Service Writer in Duncan, SC.

The Service Writer supports the Equipment Division by managing service documentation, work order processes, and maintenance data accuracy. This position serves as a key coordination point between maintenance operations, equipment management, and data analytics to ensure work orders, compliance requirements, and maintenance records are complete, accurate, and timely. The role works closely with the Senior Equipment Manager and Data Analyst to ensure consistency, accuracy, and standardization of work order coding and task descriptions, translating technician input into high-quality maintenance data that supports reliability, cost control, and decision‑making.

Responsibilities

• Create, track, and manage equipment work orders within the CMMS from initiation through completion
• Ensure all work orders meet documentation, compliance, and recordkeeping standards
• Track maintenance events, corrective actions, and rework within the CMMS system
• Research, validate, and reconcile incomplete or inaccurate maintenance records
• Apply standardized job codes, failure codes, and support detailed task descriptions to all work orders
• Ensure work orders accurately reflect labor, parts, failure modes, and corrective actions
• Coach technicians on required work order detail and documentation expectations
• Coordinate with maintenance personnel and equipment management to clarify the scope of work, priorities, and scheduling
• Monitor recurring failures and rework trends, and support root cause analysis and continuous improvement efforts
• Generate and distribute CMMS reports related to maintenance activity, downtime, rework, and compliance
• Provide reporting and data support to the Data Analyst and Senior Equipment Manager
• Assist with preventive maintenance scheduling and compliance tracking
• Support parts usage tracking and ensure accurate association with work orders
• Participate in safety meetings and support daily operational planning activities
• Maintain organized electronic and physical service records
• Coordinate and monitor daily timecard submissions for all hourly Equipment Division employees

Qualifications

• Minimum of 2 years of experience in a service writer, maintenance coordinator, or similar role
• Experience working with CMMS platforms and maintenance workflows
• General understanding of heavy equipment maintenance terminology and repair processes
• Strong attention to detail with the ability to manage multiple work orders simultaneously
• Ability to analyze maintenance data and produce clear, accurate reports
• Ability to work effectively with field and shop personnel in fast-paced, high-accountability environments
• Effective written and verbal communication skills
• Strong organizational and time management skills
• Proficiency with Microsoft Office or equivalent software tools
• Valid driver’s license and driving record compliant with company MVR guidelines

This position is primarily based in an office and maintenance facility environment, with regular interaction in active shop or equipment yard settings. This role may require walking shop floors, accessing equipment areas, and working around operating machinery. The employee must be able to stand, walk, bend, and move throughout the work environment as required.

Benefits

• Competitive salary based on experience and qualifications
• Health benefits and 401(k) Plan
• Paid time off
• Holiday pay

EOE/M/F/Vet/Disabled

Equal Opportunity Employer, including disabled and veterans.