Service Writer

Cscgeneration 2; Roanoke (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

401(k) match

Medical dental vision

Employee discounts

Job summary

CSC Generation Roanoke dealership seeks a Service Writer to bridge customers and the service team, turning rider concerns into clear repair orders and efficient workflows. You’ll own the full lifecycle from greeting to close, including warranty claims and documentation, building trusted customer relationships within six months.

You will drive service department profitability, identify add-on opportunities, and maintain accurate estimates while delivering strong customer service in a busy,

Qualifications

• High school diploma or GED required.
• Experience in a service department is preferred.
• Valid unrestricted driver's license required.
• Strong communication and customer service skills necessary.
• Mechanical/technical competency with industry terminology.

Responsibilities

• Greet customers and assess service needs, translating into repair orders.
• Open, manage, and close repair orders with accurate charges.
• Handle warranty validation, claims coverage, submission and follow-up.
• Drive service profitability by identifying opportunities and maintaining estimates.
• Address and resolve customer concerns, tracking comebacks until resolved.
• Update customer profiles and maintain service documentation.
• Maintain service library, bulletins, manuals, and related docs.
• Manage accessories inventory and prepare replacement orders.
• Assemble equipment and merchandise for sale.
• Maintain safe, clean work area and follow safety rules.
• Write routine reports and communicate with the team.
• Balance workloads between front counter and technicians.

Skills

Communication

Customer service

Mechanical knowledge

Dealership POS systems

Driver's license

Education

High school diploma or GED

Tools

EVO Lightspeed

Job description

For over two decades,MotoSporthas led the powersports industry with unmatchedselection, quality, andexpertise. Since our founding in 1999,we’vebeen driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company,we’rededicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us,you’renot just talking to a salesperson —you’reconnecting with someone who rides, wrenches, and lives the lifestyle.

Our Roanoke dealership needs a Service Writer who bridges the gap between customers and the service team — translating rider concerns into clear, actionable repair orders that keep the shop running efficiently and customers coming back.

As Service Writer, Dealership, you will own the full lifecycle of service interactions: greeting customers, diagnosing needs, writing accurate repair orders, managing warranty claims, and ensuring every job is properly documented and closed. Within your first six months, you will have built trusted relationships with repeat customers and established a smooth workflow between the front counter and the technician team.

• Greet customers, assess performance problems and service needs, and translate them into detailed repair orders.
• Open, manage, and close repair orders under the direction of the Service Manager, ensuring all charges are posted accurately and on time.
• Handle warranty validation, claims coverage computation, submission, and follow-up.
• Drive sales and profitability within the service department by identifying additional service opportunities and maintaining accurate estimates.
• Address and resolve customer complaints and concerns, tracking comebacks until the issue is corrected to both customer and dealership satisfaction.
• Update customer profiles with equipment details, service hours, and work order information.
• Maintain the service library, filing bulletins, manuals, and related documentation.
• Manage accessories and supplies inventory and prepare replacement orders for Service Manager approval.
• Assemble equipment and merchandise offered for sale by the dealership.
• Maintain a clean, safe work area and follow all safety rules and regulations.
• High school diploma or GED equivalent.
• Experience working in a service department environment.
• Valid unrestricted driver's license.
• Strong communication and customer service skills with an outgoing, approachable personality.
• Mechanical and technical competency with understanding of industry terminology.
• Experience with common dealership or point-of-sale computer systems.
• Ability to write routine reports and correspondence.
• Strong organizational skills and attention to detail.
• Ability to negotiate customer complaints to satisfactory resolution.
• Ability to lift up to 100 lbs and push/balance recreational vehicles weighing 600+ lbs.
• Ability to stand for the majority of the workday and use a keyboard for extended periods.
• Comfort working in an environment with occasionally loud noise levels.
• Knowledge of and experience with EVO Lightspeed products, preferred.

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

• Direct Customer Impact: You are the face of the service department — your work directly shapes the customer experience and drives dealership reputation.
• Skill Building: Develop technical knowledge, warranty expertise, and dealership operations skills with ongoing training and hands-on experience.
• Ownership: Own the repair order process from greeting to close, with real accountability for results.
• Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.

1. Recruiter Screen - A 30-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.
2. In-Person Interview - Conversation with the Service Manager focused on your service department experience, customer handling approach, and technical knowledge at our Roanoke dealership. Details and logistics will be arranged with your recruiter.
3. Reference Checks - Conducted in parallel with the final stages where possible.
4. Offer - We move quickly for the right candidate.

Interview process is subject to change. Any updates will be communicated promptly and clearly.

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [e-mail].