Senior Motorcycle Technician

MotoSport.com; Roanoke (VA); On-site; USD 30,307 - 48,216; Full time

Benefits offered by this job

Paid time off

401(k)

Medical/Dental/Vision

Employee discounts

Job summary

MotoSport.com in Roanoke, VA is seeking a Senior Motorcycle Technician to diagnose, repair, maintain, and install system components safely and efficiently. The role supports entry-level technicians as needed and reports to the Service Manager.

Schedule Tue-Fri and Sat shifts; competitive benefits include PTO, 401(k), medical/dental/vision, and employee discounts. Must be able to lift heavy parts and operate in a busy dealership environment.

Qualifications

• Customer-first mindset and customer service focus.
• Ownership of a complete set of tools.
• Mechanical knowledge of rider segments (Dirt, Street, ATV, Utility ATV, UTV, Cruiser).
• Strong verbal and written communication.
• Ability to multitask and prioritize workload.
• Proactive mindset and problem-solving skills.
• High School Diploma or equivalent.
• Virginia State Inspector preferred but not required.

Responsibilities

• Diagnose and repair products sold in the dealership.
• Perform full and complete diagnosis on units in for service.
• Communicate repairs needed to Service Manager or Writer.
• Train and mentor less experienced technicians.
• Assemble new units and perform pre-delivery inspections.
• Work with minimal supervision and adhere to policies.

Skills

Customer-first

Tools ownership

Mechanical knowledge

Communication skills

Multitasking

Proactive problem-solving

High School Diploma

Education

High School Diploma or equivalent

Tools

ADP

Microsoft Office

Google Suite

Job description

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we’ve been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we’re dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you’re not just talking to a salesperson — you’re connecting with someone who rides, wrenches, and lives the lifestyle.

We are committed to providing the highest level of service in the powersports industry. We’re looking for a Senior Motorcycle Technician who is passionate about the industry and ready to consistently deliver upon that commitment. As a technician, you will be responsible for performing inspections, diagnosis, repairs, maintenance, and installations efficiently and according to the dealership’s quality, safety, and time standards. Primary objectives include ensuring customer satisfaction and retention by fixing units correctly on the first visit. This role may also be required to provide support to entry-level technicians on an as-needed basis.

Reports to: Service Manager

Location: Roanoke, VA

What You’ll Do

• The Senior Motorcycle Technician will be responsible for achieving monthly and annual goals set by management.
• Competent in diagnosing and repairing any product sold in the dealership
• Must be able to accurately perform full and complete diagnosis on products in for service
• Able to communicate to Service Manager or Writer repairs necessary both verbally and in writing
• Ability to train, mentor, and transfer skills to less experienced technicians
• Ability to assemble new units
• Ability to do pre-delivery inspections of new units
• Able to work with minimal supervision
• Abide by all dealership policies pertaining to the department.
• Follow company dress codes and be well groomed at all times.
• Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.
• Maintain a positive working relationship with all other employees.

Required Qualifications

• Customer-first mindset
• Ownership of a complete set of tools
• Mechanical knowledge of all of the rider segments that we sell to/storefronts (Dirt, Street, ATV, Utility ATV, UTV, Cruiser)
• Strong communication skills (verbal and written)
• Strong ability to multitask and prioritize workload
• Proactive mindset and creative problem-solving skills
• High School Diploma or equivalent
• Ability to use or learn electronic platforms such as laptops, desktops, smartphones, tablets, etc. These will be used for things such as industry software, timekeeping (ADP), Microsoft Office (Word, Excel, Exchange, etc.), Outlook (email and calendar) and Google suite (Drive, Sheets, Documents, etc.)
• Virginia State Inspector preferred but not required
• Forklift experience preferred but not required

Schedule

Tuesday-Friday 8:30am-6pm, Saturday 8:30am-4pm

Physical Demands, Visual Acuity & Working Environment

• The noise level in the work environment is occasionally loud
• Ability to lift up to 100 lbs.
• May be required to push and/or balance a 600 lb+ recreational vehicle
• The ability to spend the majority of the day on your feet

Working Conditions

• Battery acid
• Gasoline
• Chemical cleaning materials
• Other toxic materials commonly found in a motor vehicle place of business.
• Smoke from grinding, exhaust, etc. as commonly found in automotive environments
• Temperature extremes; weather conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Join

• Pay: $22/hour - $35/hour
• Competitive benefits: Paid time off policies, 401(k), medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

Our interview process

• Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce MotoSport.
• Step 2: Participate in interviews with MotoSport focused on your experience, product mindset, and operational thinking.
• Step 3: Offer. We’ll move fast for the right candidate.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

The CSC family of brands are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.