SERVICE WRITER

Halleen Kia of Sandusky; Ohio; On-site; USD 35,000 - 55,000; Full time

Job summary

A prominent automotive dealership seeks a Service Advisor to enhance customer experience in the service lane. The role demands strong organizational and communication skills, enabling you to effectively manage customer interactions and assist in inventory scheduling. Ideal candidates come from diverse customer service backgrounds, looking to thrive in a fast-paced automotive environment. A commitment to excellence will contribute to a rewarding career addressing customer needs and promoting dealership services.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Qualifications

• Demonstrated ability to manage others.
• Professional, well-groomed personal appearance.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane, ensuring prompt and courteous service.
• Take ownership of the customer's experience.
• Provide concierge support for owner inquiries.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Job description

Job Details

Job Location: OLMSTED - NORTH OLMSTED, OH

Position Type: Full Time

Salary Range: Undisclosed

Description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Halleen Kia, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Halleen Kia isabsolutely criticalto its success. Our promise is to keep delivering the sameaward winningservice and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.

Qualifications

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen