Service Writer

Paycom - ATS; Oak Creek (WI); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

PTO starts Day 1

Medical, Dental & Vision

HSA with employer contributions

Employer-paid Life & LTD

401(k) with employer match

Paid holidays

Paid onboarding and training

Career growth opportunities

Job summary

Transport Refrigeration, Inc. is seeking an experienced Service Writer in Oak Creek, WI to bridge customers, technicians, Parts, and Sales. You will manage the service process from intake to invoicing, ensuring clear communication and timely progression of repairs.

The role emphasizes organization, follow-through, and attention to detail in a fast-paced shop environment. A Monday–Friday schedule with full-time hours supports career growth and benefits like health coverage and401(k).

Qualifications

• 1+ year in a service role documenting needs, communicating status and delays.
• Experience creating and maintaining repair orders or service tickets.
• Experience scheduling/dispatching technicians and coordinating assignments.
• Experience preparing invoices from completed work orders, including labor and parts.

Responsibilities

• Document service needs and communicate progress to customers.
• Greet customers, triage service, and manage appointments.
• Create and maintain repair orders and coordinate technician assignments.
• Prepare invoices and estimates; obtain approvals when needed.
• Coordinate with Parts and Sales; track job status and billing.

Skills

Customer Service

Scheduling

Invoicing

Communication

Multitasking

Education

High school diploma

Tools

Office software

Job description

Service Writer – Oak Creek, WI Transport Refrigeration, Inc. | Thermo King Dealer Full-Time | Monday–Friday | 9:30 AM–6:00 PM $24.00–$30.00/hour, based on experience Apply now: www.trcompanies.com/careers-oakcreekwi Keep the Shop Moving – Service, Customers & Repair OrdersTransport Refrigeration, Inc. (TRI), a Thermo King dealer, is hiring an experienced Service Writer / Service Advisor for our Oak Creek, WI service operation.As the connection between customers, technicians, Parts, and Sales, you'll help manage the entire service process—from understanding the customer's needs and opening the repair order to coordinating technician assignments, communicating job status, and preparing the final invoice.This is a hands-on, customer-facing role in a fast-paced service environment where organization, communication, follow-through, and attention to detail matter every day. Pay & Benefits$24.00–$30.00/hour, based on experienceMonday–Friday, 9:30 AM–6:00 PMFull-timePTO starts Day 1Medical, Dental & Vision InsuranceHSA with employer contributionsEmployer-paid Life & Long-Term Disability Insurance401(k) with employer match after 1 yearPaid holidaysPaid onboarding and hands-on trainingCareer growth opportunities️ What You'll Do Customer Service & CommunicationWork directly with customers to document service needs, answer questions, communicate repair progress, and explain delaysGreet customers and triage scheduled service, walk-ins, and urgent repair requestsAnswer inbound service calls and provide clear, professional assistanceKeep customers informed throughout the repair process and follow up when approvals, parts, or additional work are needed Repair Orders & Service CoordinationCreate and maintain accurate repair orders (ROs) / service tickets, including customer information, requested work, job status, and technician notesSchedule and coordinate technician assignments as priorities changeMonitor open jobs and keep work moving through the service processCoordinate closely with the Parts Department to confirm parts availability and proper usageTrack technician labor and verify job documentation for accuracyUse the service computer system to track open jobs and follow up on work awaiting approval, parts, completion, or billing Estimates, Invoicing & PaymentsPrepare customer invoices from completed work orders, including labor and parts/materialsPrepare estimates and obtain customer approvals when applicableValidate purchase orders, warranty eligibility, and payment methodsFollow up on outstanding POs and customer approvalsProcess COD payments and assist with cash-handling responsibilitiesHandle serialized part registration and related documentationAssist with warranty paperwork and weekly payroll support Team CoordinationCollaborate daily with technicians, Parts, Sales, and other departmentsHelp prioritize work based on customer needs, equipment availability, parts, and technician capacityStep in to support other service or administrative needs as necessary What We're Looking ForRequired:1+ year of experience as a Service Writer, Service Advisor, Service Coordinator, or similar customer-facing service roleDirect experience working with customers to document service needs, answer questions, communicate job status, and explain delaysExperience creating and maintaining work orders or service ticketsExperience scheduling or dispatching technicians and coordinating assignments as priorities changeExperience preparing customer invoices from completed work orders, including labor and parts/materialsExperience using a computer system to track open jobs, maintain accurate notes, and follow up on outstanding workStrong multitasking and organizational skillsClear verbal and written communication, especially in a fast-paced environmentComfortable using Microsoft Outlook, Excel, and WordHigh school diploma or equivalentValid driver's licenseWillingness to occasionally travel for training or cross-location support Preferred ExperienceExperience in the following areas is a plus:Service department experience at a heavy truck, trailer, heavy equipment, automotive, or other equipment dealershipService coordination experience with an equipment rental company, HVAC company, or plumbing companyPreparing estimates, obtaining customer approvals, and following up on purchase ordersProcessing customer payments, reconciling cash drawers, and preparing depositsHandling warranty paperworkExperience with dealership, repair shop, or service management softwareExperience with trucks, trailers, diesel equipment, refrigeration, HVAC, or other mechanical equipment You’ll Be a Great Fit If You...Stay organized when multiple jobs and customer needs compete for attentionCommunicate clearly and professionally—even when things don't go according to planTake ownership of open jobs and follow them through to completionCan prioritize changing service needs without losing track of detailsEnjoy working closely with technicians and Parts to solve problemsUnderstand that customers often call because their equipment needs to be back on the roadTake pride in providing responsive, respectful, and dependable service About Transport Refrigeration, Inc.Transport Refrigeration, Inc. is a Thermo King dealership specializing in transport temperature-control systems for trucks, trailers, and other commercial equipment. We provide sales, service, parts, and support to customers across multiple industries.Our service teams are known for being:Responsive – Our customers depend on us when equipment needs immediate attention.Dedicated – We have a team of professionals committed to keeping equipment operating.Empathetic – We treat customers and coworkers with courtesy and respect.Creative – We find practical solutions to keep equipment running and customers moving.Ethical – We work to maintain a reputation as a fair and trusted partner. Apply TodayIf you have service-counter experience, enjoy coordinating people and priorities, and take pride in keeping customers informed, we'd like to hear from you.Transport Refrigeration, Inc. is an Equal Opportunity Employer.Direct applicants only – no recruiting agencies.