SERVICE WRITER

Midas; North Plainfield (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Midas is seeking an experienced Service Writer to join their team, responsible for managing automotive technicians and ensuring customer satisfaction. The ideal candidate will possess exceptional interpersonal skills and a solid background in the automotive repair industry, with an entrepreneurial spirit to drive performance and growth.

Qualifications

• A minimum of 2 years of service writer experience.
• General automotive knowledge.
• Strong customer service disposition.

Responsibilities

• Manage and direct all automotive and general service technicians.
• Deliver exceptional customer service while consulting customers.
• Oversee the complete vehicle inspections and build computerized repair orders.

Skills

Customer Service

Communication

Team Building

POS Computer Skills

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Service Writer is responsible for operations and performance (safety, efficiencies, ETC). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Service Writer owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned Writer with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has three years of experience in the automotive repair business or retail experience, a continuous improvement background, and exceptional interpersonal skills.

Responsibilities

As a Midas Service Writer , you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Responsible for any inventory losses
• Overall cleanliness and organization of the facility, including environmental compliance
• Updating and submitting daily sales reports to Corporate

Qualifications

• A minimum of 2 years of service writer experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Strong POS computer and Internet skills
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

www.midas.com