Service Writer / Title Clerk

State Farm Mutual Automobile Insurance Company; Valley Cottage (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

United Rentals is hiring a Service Writer/Title Clerk to manage customer service and vehicle title processes. This hybrid role involves coordinating repair needs and ensuring accurate documentation for fleet compliance, while also delivering exceptional customer satisfaction. Join an award-winning company that values its employees with best-in-class benefits and career development opportunities.

Benefits

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Opportunities

Paid Sick Leave

Inclusive and welcoming culture

Qualifications

• Title Clerk experience is preferred.
• Ability to prioritize work and meet deadlines.
• Work well in a team environment.

Responsibilities

• Manage rental service intake and customer interactions.
• Process vehicle title and registration paperwork.
• Conduct pre- and post-rental vehicle inspections.

Skills

Attention to detail

Multi-tasking

Strong organization

Good communication

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

SERVICE WRITER/TITLE CLERK:

This dual-role position is responsible for managing rental service intake, customer interactions, and coordinating repair needs, while also handling vehicle title and registration paperwork with accuracy and timeliness. United Rentals is known for providing reliable service and maintaining a high-performing fleet. We're seeking a detail-driven Automotive Rental Service Writer & Title Clerk to help us deliver on our customers' promise while keeping our back-office documentation and fleet compliance on track. This hybrid role bridges two essential functions: managing customer service and scheduling for our rental fleet, and processing vehicle title and registration documents for our commercial and utility vehicles. You will play a key role in customer satisfaction, operational efficiency, and regulatory compliance.

Key Responsibilities:

Service Writer Duties:

• Manage due for service reports for commercial and utility fleet vehicles, including routine maintenance, DOT, dielectric testing, and annual inspections.
• Coordinate rental fleet maintenance and repair schedules with customers; assist in appointment scheduling and locating mobile repair or service centers.
• Assist in managing recall campaigns across the fleet.
• Handle initial maintenance customer calls; troubleshoot issues and coordinate effective solutions.
• Maintain accurate rental records and update system data regularly.
• Conduct pre- and post-rental vehicle inspections, document vehicle condition, and report findings.

Title Clerk Duties:

• Process all vehicle title and registration paperwork for new, used, and rental fleet vehicles.
• Ensure compliance with state and local title regulations and DMV requirements.
• Prepare and submit documentation for title transfers, lien releases, and registration renewals.
• Maintain accurate records of all titles and vehicle ownership documents.
• Track titles in transit and follow up with dealerships or DMV offices as needed.
• Manage title audits and support internal or external reviews.

Qualifications:

Knowledge & Skills:

• Title Clerk experience is preferred.
• Strong attention to detail and ability to multi-task.
• Highly organized with the ability to prioritize work and meet deadlines.
• Good communication skills and ability to work well in a team environment.

Why join us?

We are an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people. We offer best-in-class benefits and perks, including:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation during the application process, please email [e-mail].

We proudly hire active duty members, veterans, reservists, and their families. The values of leadership, discipline, integrity, and teamwork are core to both your service and our success. Many veterans are already part of our team, and we're ready to help you transition into a rewarding career.

Note: The actual pay rate varies based on factors including specific position, education, training, experience, skills, and ability.

Compensation Range: $22.15 - $33.20