Service Writer / Title Clerk

United Rentals; Valley Cottage (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

United Rentals seeks a detail-oriented Service Writer / Title Clerk to manage customer service and vehicle title processing. This role involves coordinating repair schedules and ensuring compliance with documentation requirements for our rental fleet, aiming to deliver high customer satisfaction and operational efficiency.

Benefits

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Opportunities

Competitive health and financial plans

Inclusive and welcoming culture

Qualifications

• Title Clerk experience preferred.
• Strong attention to detail and ability to multi-task.
• Highly organized with the ability to prioritize work and meet deadlines.

Responsibilities

• Manage rental service intake and customer interactions.
• Coordinate repair needs and ensure compliance with title regulations.
• Maintain accurate rental records and conduct vehicle inspections.

Skills

Attention to detail

Multi-tasking

Organization

Communication

Job description

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Great Company. Great People. Great Opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider,

Service Writer/Title Clerk

This dual-role position is responsible for managing rental service intake, customer interactions, and coordinating repair needs, while also handling vehicle title and registration paperwork with accuracy and timeliness. United Rentals is known for providing reliable service and maintaining a high-performing fleet. We’re seeking a detail-driven Automotive Rental Service Writer & Title Clerk to help us deliver on our customers’ promise while keeping our back-office documentation and fleet compliance on track. This hybrid role bridges two essential functions: managing customer service and scheduling for our rental fleet, and processing vehicle title and registration documents for our commercial and utility vehicles. You will play a key role in customer satisfaction, operational efficiency, and regulatory compliance.

Great Company. Great People. Great Opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

Service Writer/Title Clerk

This dual-role position is responsible for managing rental service intake, customer interactions, and coordinating repair needs, while also handling vehicle title and registration paperwork with accuracy and timeliness. United Rentals is known for providing reliable service and maintaining a high-performing fleet. We’re seeking a detail-driven Automotive Rental Service Writer & Title Clerk to help us deliver on our customers’ promise while keeping our back-office documentation and fleet compliance on track. This hybrid role bridges two essential functions: managing customer service and scheduling for our rental fleet, and processing vehicle title and registration documents for our commercial and utility vehicles. You will play a key role in customer satisfaction, operational efficiency, and regulatory compliance.

Key Responsibilities

Service Writer Duties:

Manage Due for Service reports for commercial and utility fleet vehicles, including routine maintenance, DOT, dielectric testing, and annual inspections Coordinate rental fleet maintenance and repair schedules with customers; assist in appointment scheduling and locating mobile repair or service centers Assist in managing recall campaigns across the fleet Handle initial maintenance customer calls; troubleshoot issues and coordinate effective solutions Maintain accurate rental records and update system data regularly Conduct pre- and post-rental vehicle inspections, document vehicle condition and report findings

Title Clerk Duties

Process all vehicle title and registration paperwork for new, used, and rental fleet vehicles Ensure compliance with state and local title regulations and DMV requirements Prepare and submit documentation for title transfers, lien releases, and registration renewals Maintain accurate records of all titles and vehicle ownership documents Track titles in transit and follow up with dealerships or DMV offices as needed Manage title audits and support internal or external reviews

Qualifications

Knowledge & Skills:

• Title Clerk experience is preferred
• Strong attention to detail and the ability to multi-task
• Highly organized & ability to prioritize work and meet deadlines
• Must work well in a team environment and have good communication skills
  
  

Why join us?

Benefits

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture
  
  

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range

$22.15 - $33.20

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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