Service Manager

Ag-Pro Companies; Spartanburg (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Dental coverage

Vision coverage

Job summary

Ag-Pro Companies in Spartanburg, SC seeks an experienced Service Department Manager to oversee service operations, improve profitability, and lead a skilled team. You will drive process discipline, ensure customer satisfaction, and manage the department budget and scheduling.

Ideal candidates bring 3+ years in service operations, strong communication, familiarity with John Deere products, and solid financial acumen to optimize departmental performance.

Qualifications

• 3+ years experience in Service Department operations.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles for Service ops.
• Proficient with Microsoft Office and internet functions.

Responsibilities

• Develops, communicates, enforces and monitors Service Department processes.
• Creates annual Service Department goals and budget.
• Executes Service Department marketing plan and monitors monthly.
• Coordinates customer clinics, field days, and promotional events.
• Submits warranty and Product Improvement Program claims timely.
• Schedules and assigns jobs to employees by skill.
• Reviews work orders before customer billing.
• Ensures tools, equipment, and vehicles are in good order.
• Manages recruiting, staffing and development for department staff.

Skills

Service operations

Budget management

Staff leadership

Customer service

MS Office

Education

High School Diploma

Job description

Brief Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Brief Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Job Requirements

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skillsHigh School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.