Service Writer

Barracuda Staffing & Consulting; Muskogee (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Writer to join their team in Muskogee. This role involves writing quotes, creating detailed invoices, and maintaining customer communication regarding service progress. The ideal candidate will possess excellent verbal and written communication skills, along with a strong ability to build relationships with clients. If you have a background in service writing and customer service, and enjoy working independently, this opportunity is perfect for you. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency.

Qualifications

• Excellent communication skills required for customer service interactions.
• Prior experience in service writing and equipment service is essential.

Responsibilities

• Write quotes and create detailed invoices based on services provided.
• Maintain documentation and coordinate with warranty/insurance departments.

Skills

Verbal Communication

Written Communication

Customer Service

Relationship Building

Computer Skills

Independent Work

Education

High School Diploma or GED

Tools

MS Office

Job description

We are currently looking to fill a Service Writer position with a company in Muskogee, OK.

Hours: Monday-Friday 8a-5p.

Pay: $22-$25/hr.

Job Duties and Responsibilities:

• Write up quotes/estimates based on the need of service.
• Create accurate, detailed invoices based on services provided.
• Placing parts orders, pull parts from inventory, and track parts orders for shop.
• Keep customers informed of progress of service / schedule service deliveries and/or pickups.
• Maintain all documentation related to work/repair orders, and invoices organized.
• Verify all final invoices and reconcile work performed to ensure proper services were provided.
• Write up RO’s (repair orders) for all new equipment.
• Coordinate with warranty/insurance department to ensure proper paperwork is on file.

Requirements:

• Excellent verbal and written communication skills.
• Ability to provide customer service in person or over the phone as well as email.
• Stay current through reading and/or training of products sold/serviced by store.
• Proven ability to build and maintain relationships with clients.
• Computer skills: MS Office, emails, and ability to navigate through computer systems.
• High School Diploma or GED.
• Ability to work independently (self-starter).
• Prior equipment service and service writing experience.
• Prior leadership experience in a service department.
• Ability to safely operate forklift (when necessary).