Service Writer

Ultipro; Monroe (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Harnish Group Inc. is a Caterpillar Dealer serving Washington and surrounding regions. We seek a Service Writer to manage administrative duties, create and track work orders, and ensure accurate invoicing and reporting.

The role emphasizes attention to detail and professional communication, with responsibilities including timecard approvals, contract follow-through, and occasional technician scheduling in a busy environment.

Qualifications

• Basic mechanical knowledge or industry understanding is desired.
• Ability to work with limited supervision and stay organized.
• Strong verbal and written communication skills.

Responsibilities

• Manage administrative areas of the team and Washington operations.
• Create work orders from customer or supervisor data, attach reports and inspections.
• Approve/reject timecards and follow contracts and quotes by amount and verbiage.
• Handle invoicing and email supporting documents to customers, schedule technicians when needed.

Skills

Mechanical knowledge

Verbal and written communication

Self-motivation

Attention to detail

Multitasking

Discipline under supervision

Tools

PDF editing

Word processing

Excel

Outlook

CAT software

Job description

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

About this Position:

• Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations.
• It is the Service Writer’s job to manage many work orders in all parts. Service Writer’s create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians.
• Attention to detail with accuracy is essential for this role.
• Creating and keeping customer relationships using positive and professional communication is necessary.

Qualifications & Experience Needed:

• Very simple mechanical knowledge or understanding of the industry is desired.
• Must be able to demonstrate a disciplined ability to work with limited supervision.
• The ideal candidate will have excellent verbal and written communication skills.
• The ideal candidate must be self-motivated, have attention to detail, works well under pressure in a busy environment that requires multitasking daily.
• Essential Computer Skills: Repetitive typing tasks, copy+paste, Folders: Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software

We offer a competitive benefits package that includes salary from $ 28.40 to $34.75per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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