Service Writer

Teamhodgeschevy; Michigan; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive dealership in Michigan is seeking a Service Writer to ensure exceptional customer experiences in the service lane. This role involves managing customer inquiries, technician schedules, and fostering positive interactions. Ideal candidates have strong communication skills, are organized, and possess a friendly demeanor. Competitive benefits and growth opportunities are provided.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Long term job security

Flexible Work Schedule

Discounts on products and services

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.

Responsibilities

• Oversee flow of Drive Lane to ensure effective service.
• Provide concierge support for all inquiries from customers.
• Distribute work between technicians efficiently.

Skills

Organizational skills

Time management

Communication skills

Job description

As a Service Writer, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Writers are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Team Hodges Chevrolet, Chrysler, Dodge, Jeep & Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Team Hodges is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen