Service Writer

Depot Connect International; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Depot Connect International (DCI) in Memphis, TN is seeking a Service Writer to provide outstanding customer service in person, by phone, or by email. You will quote service work, upsell additional services, and keep customers informed with timely updates and final pricing.

Key responsibilities include maintaining complete job files, processing repair orders, coordinating parts, and communicating with the service management team to ensure accurate and prompt invoicing and service delivery.

Qualifications

• High School Diploma required; further education favored.
• 5+ years’ experience in a similar role.
• Self-starter with excellent customer service skills.
• Strong organizational and time management skills.
• Detail oriented.
• Strong written and verbal communication skills.

Responsibilities

• Maintain complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s).
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs and update the customer accordingly
• Update daily key performance indicators (electronic and printed) to be posted in the shop.
• Interact with service management team, and technicians.
• Ensure fabrication materials are readily available in stock
• Allocate and pull parts for repairs orders
• Research and order parts to job spec
• Pickup parts as needed

Skills

Customer service

Organization

Time management

Detail oriented

Written communication

Verbal communication

Self-motivated

Education

High School Diploma

Associate or Bachelor's degree

Job description

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

ESSENTIAL JOB FUNCTIONS:

• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs and update the customer accordingly
• Update daily key performance indicators (electronic and printed) to be posted in the shop.
• Interact with service management team, and technicians.
• Ensure fabrication materials are readily available in stock
• Allocate and pull parts for repairs orders
• Research and order parts to job spec
• Pickup parts as needed

QUALIFICATIONS:

• High School Diploma required; Associates or Bachelor's degree a plus
• Prefer at least 5+ years’ experience in a similar role
• Self-starter with excellent customer service skills
• Strong organizational and time management skills
• Detail oriented
• Strong written and verbal communication skills