Counter Sales Rep

FleetPride; Artesia (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

FleetPride is seeking a Sales Associate in Artesia, CA to serve customers by phone or in person, selling heavy-duty parts and fulfilling identified customer needs to help FleetPride profit. You will locate parts, set prices, and handle warranties as part of daily operations.

Responsibilities include obtaining parts from warehouses or branches, processing credits, maintaining price confidentiality, answering product questions, and keeping the sales floor organized and inviting for customers.

Qualifications

• High school diploma or equivalent
• Minimum 2 years sales experience; heavy-duty automotive parts preferred
• Proficient with Windows XP and MS Office (Excel/Word/Outlook)
• Strong communication and customer service skills

Responsibilities

• Help determine and obtain heavy duty parts for customers by phone or in person; suggest related parts for full service.
• Locate and obtain ordered parts from central warehouse or branch.
• Determine sales price for customers per company procedures.
• Handle warranty or defective parts per procedures.
• Write up approved charge sales per procedures.
• Special order parts on an emergency basis when necessary.
• Process approved credits for returns.
• Maintain confidentiality of pricing lists and structures.
• Answer questions about products, prices, availability and features.
• Provide customers with current product catalogs.
• Use non-selling time to study catalogs, price sheets and changes.
• Ensure counter area is clean and displays encourage sales.

Skills

Active Listening

Communicating

Time management

Persuasion

Service orientation

Education

High School Diploma

Tools

Windows XP

Excel

Word

Outlook

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry!

Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.

EDUCATION AND SKILLS

• High School Diploma (or GED or High School Equivalence Certificate
• Intermediate knowledge level of Windows XP (excel, word and outlook)
• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one's time and the time of others.
• Persuasion: Persuading others to change their minds or behavior.
• Service orientation: Actively looking for ways to help people.

EXPERIENCE

• Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.

WORKING CONDITIONS

WORK ENVIRONMENT

• Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise

PHYSICAL DEMANDS AND EQUIPMENT

• The information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.