HD Truck Service Writer

Tri-County Truck Centers; Livonia (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous pay plan

Company paid uniforms

Medical, Dental, Vision insurance

401K Match

Paid vacation

Employee pricing on parts

Free truck rental

Job summary

Tri-County Truck Centers in Livonia, Michigan is seeking dedicated individuals to enhance customer satisfaction and oversee vehicle repairs. Successful candidates will have 1-3 years of experience in the industry, a solid understanding of heavy-duty trucks, and excellent communication skills.

The role requires proficiency in managing technician work and ensuring quality standards are met. The company offers competitive pay and various benefits.

Qualifications

• 1-3 years of work-related experience is required.
• General knowledge of repairs and parts in heavy-duty trucks is necessary.
• Valid operator’s license and clearance for drug screen and criminal background.

Responsibilities

• Meet with customers to assess their vehicle repair needs.
• Ensure customer satisfaction through effective relations.
• Monitor vehicle progress and update customers regularly.
• Oversee technician efficiency and job completion.
• Participate in quality control and SOP documentation.

Skills

Customer relations

Technical skills

Computer proficiency

Education

Some college or technical training in heavy truck repair

Tools

Dealership maintenance management program

Job description

Every employee with Tri-County International Trucks/Idealease is absolutely critical to its success. We have successfully served the Michigan business community for over 50 years and we take great pride in our reputation. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

What We Offer

• A generous and competitive pay plan
• Company paid uniforms
• Medical
• Dental
• Vision
• Legal Plan and Identity Theft insurance
• 401K Match
• Life & Disability Insurance (employer paid basic life and short term disability)
• Optional Life Insurance
• Closed on Sundays
• Paid vacation
• Six paid holidays
• Special employee pricing on parts and free truck rental

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicles, including their time management/efficiency, parts ordering, and job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.
• Notifying Service Manager of incoming work and assisting in the scheduling of work.
• Rotate phone to the after-hours emergency road service line as scheduled

Requirements

• Must have a minimum of 1-3 years of work-related experience
• Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
• Proficient use of computers/business machines
• General knowledge of repairs and/or parts in a commercial/heavy-duty truck and/or construction equipment field is required.
• Must have strong technical, computer, and software skills with the ability to learn the dealership maintenance management program.
• Valid operator’s license (CDL a plus), drug screen, and criminal clearances are also required.