Service Writer

Harper Volkswagen; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Paid Birthday

Paid Training

Opportunities for Advancement

Closed Sundays

Healthy Work-Life Balance

Job summary

Harper Volkswagen in Knoxville, TN is seeking a Service Writer with automotive service advisor experience and a valid driver's license to join our team. The role involves meeting with customers, determining needs, providing excellent service, and overseeing quality control.

You will coordinate with technicians, monitor progress, and ensure high customer satisfaction while supporting the dealership's standards and promotions. This on-site position provides benefits and growth opportunities.

Qualifications

• Must have automotive service advisor experience.
• Must possess valid driver’s license.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks with interruptions.
• Strong multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers to determine repair/service needs.
• Build customer relationships to increase satisfaction.
• Maintain standards for ethics, professional image and service quality.
• Monitor vehicle progress and update customers regularly.
• Increase profitability by promoting services and promotions.
• Oversee technicians, including time management, parts ordering and task completion.
• Participate in quality control and SOP development as appropriate.

Skills

Automotive service advisor

Commercial driver's license

English fluency

Multitasking

Computer literacy

Tools

Computers / business machines

Job description

Job Summary:

We are looking for aService Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Paid Birthdays
• Paid Training
• Opportunities for Advancement
• Closed Sundays
• Healthy Work/Life Balance

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• Valid commercial driver’s license & clean driving record
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us:

The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.