Service Writer

Walt Massey Automotive, Inc.; Jackson (MS); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental, vision insurance

401(k) plans

Paid holidays

Paid vacation time

Paid training

Job summary

Walt Massey CDJR in Jackson, MS is seeking a productive service advisor focused on delivering excellent customer service and follow-up. Comprehensive training and on-the-job development are provided to set each team member up for success.

The role emphasizes managing service orders, guiding customers, and maintaining a high Customer Success Index while coordinating with technicians and the warranty process. Equal opportunity employer.

Qualifications

• Strong organizational and customer-service skills.
• Proven ability to manage others and lead a team.
• Effective time management and multitasking.
• Excellent communication with customers.
• Professional appearance and demeanor.
• Track record of service and sales success.
• Team oriented, self-motivated, able to work with minimal supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and complete assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is efficiently sold to customers in the service department.
• Distribute work among technicians effectively and fairly.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index and adhere to company standards.
• Assist in diagnosing vehicle problems, order parts and tools as needed.
• Oversee warranty claims administration and supervision of the service department.
• Reinforce company policies and compliance with laws and regulations.

Skills

Organized personality

People management

Time management

Communication skills

Professional appearance

Sales achievement

Team oriented

Self-motivated

Independent work

Clean driving record

Driver's license

Job description

Walt Massey CDJR in Jackson is in need of productive service advisors. We need individuals that provide excellent customer service, follow-up and keep the guest informed. Come work for the best! If you are interested in a career in the automotive business. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

What We Offer

• Health insurance
• Dental, vision insurance
• 401(k) plans
• Paid holidays
• Paid vacation time
• Paid training

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction resultsTeam oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.