Service Writer

ABLE Equipment Rental; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading equipment rental provider as a Service Writer in Grand Rapids, MI. You'll manage service-related administrative tasks such as work order processing, technician reporting, and customer inquiries. With a focus on detailing and communication, this entry-level role offers the chance to grow within a supportive team in a recognized company with excellent benefits.

Benefits

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Opportunities

Paid Sick Leave

Inclusive and welcoming culture

Qualifications

• 1-2 years experience in a shop or service environment.
• Valid driver's license with acceptable driving record.
• Basic computer skills.

Responsibilities

• Complete work orders accurately.
• Track technician time and report on warranty claims.
• Schedule preventative maintenance.

Skills

Attention to detail

Customer service

Teamwork

Communication skills

Multitasking

Education

High School diploma or equivalent

Job description

2 days ago Be among the first 25 applicants

Great Company. Great People. Great Opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider,

come build your future with United Rentals!

As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

Great Company. Great People. Great Opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

What You'll Do

• Work Order Completions, such as opening and closing work orders with accurate information
• Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
• Ensure that all tasks eligible for warranty are created and submitted for warranty
• Monitor warranty reporting to ensure that all claims are properly brought to closure
• Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
• Handle equipment maintenance related issues with a high sense of urgency
• Keep Management informed of customer concerns
• Ensure all service-related invoices are properly coded within the correct General Ledger
• Other duties assigned as needed
  
  

Requirements

• High School diploma or equivalent
• Valid driver's license with acceptable driving record
• 1 – 2 years experience in a shop or service environment
• Basic computer skills
• Attention to detail
• Ability to multi-task in a busy environment
• High sense of urgency with respect to customer service
• Superior customer service, teamwork and verbal/written communication skills
  
  

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

Benefits

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture
  
  

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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