Service Writer

W.W.Williams; Fairfield (OH); On-site; USD 33,000 - 35,000; Full time

Job summary

Join a leading company in the transportation service industry as a Service Writer. You will engage with customers, create service orders, and manage service department operations to enhance customer satisfaction. With competitive wages and plenty of growth opportunities, this position is perfect for someone motivated to excel in a dynamic environment.

Benefits

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

Medical, Dental, and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Qualifications

• Minimum of 2+ years of related experience.
• Strong communication skills required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Greet customers and create service repair orders.
• Keep customers informed of repair status.
• Assist in managing a profitable service department.

Skills

Strong written and verbal communication skills

Customer service

Sales skills in maintenance and repairs

Education

High school diploma or general education degree (GED)

Tools

Microsoft Office Suite

Job description

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Service Writer Opportunity Summary

CT Power, a W.W. Williams Company, is seeking an experienced, highly motivated Service Writer/Advisor. The responsibilities of this role include greeting the customer, creating service repair orders based on the customer's request, and keeping the customer informed of the repair status. Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity.

Service Writer Opportunity Summary

CT Power, a W.W. Williams Company, is seeking an experienced, highly motivated Service Writer/Advisor. The responsibilities of this role include greeting the customer, creating service repair orders based on the customer's request, and keeping the customer informed of the repair status. Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity.

Job Duties

• Assist customers with setting service appointments, and keeping our clients informed of the status of their reefers in for service.
• Open and close work orders promptly.
• Research reefer recalls, service & repair information with manufacturers' websites.
• Being able to sell needed reefer maintenance & repairs in an honest, ethical, courteous & professional manner.
  
  

Work Experience & Qualifications

• Our ideal candidate would have a minimum of 2+ years of related experience and have a high school diploma or general education degree (GED).
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite.
  
  

Employee Rewards & Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental, and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities
  
  

About The Company

CT Power, a W.W. Williams Company, is an authorized Carrier Transicold Transport Refrigeration company providing service, warranty, parts, and new product sales over a variety of transport refrigeration applications. With outstanding customer service practices and a talented team of technicians, our customer base continues to grow. CT Power is currently seeking a highly motivated and organized Service Administrator to join our team at CT Power Phoenix. As a Service Administrator, you will play a crucial role in ensuring the smooth operation of our service department and providing exceptional customer service to our valued clients.

When you join the CT Power team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, CT Power offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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