Service Writer

ProLift; Evansville (IN); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

401K

Life Insurance

Short-term Disability

Parental Leave

Pet Insurance

Descripción de la vacante

ProLift Toyota Material Handling is seeking a Service Writer to generate accurate repair estimates, gather information, and present proposals to customers. You will build lasting customer relationships by understanding needs and delivering timely, measurable goals within expected timeframes.

The ideal candidate has a High School Diploma with 3–5 years in a material handling service environment and strong communication skills; proficiency in Microsoft Office is required.

Formación

• High School Diploma or equivalent.
• Three to five years of experience in material handling service environment or similar.
• Proficient with Microsoft Outlook and Office 365.
• Strong verbal and written communication; ability to source purchases.

Responsabilidades

• Generate repair estimates for customers.
• Gather needed information – parts, outside repairs, labor, etc.
• Formulate proposals and present to customers.
• Support specialized product lines.
• Provide estimates to sales staff, service departments and customers within 24 hours of request.
• Maintain estimate records.
• Maintain good relationships with outside repair vendors.
• Promote company philosophies and Toyota Lean Management.

Conocimientos

Customer service

Communication

Sales support

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office 365

Outlook

Descripción del empleo

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are a material handling supply chain and logistics partner that focuses on our customers and takes action on improving our customer's business.

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are a material handling supply chain and logistics partner that focuses on our customers and takes action on improving our customer's business.

We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.

ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.

Job Summary

The Service Writer is responsible for ensuring accurate and timely estimate preparation and will follow up to ensure the customer provides approval to complete service repairs. The Service Writer will build long-lasting relationships with customers by exploring their needs and expectations, providing specific measurable goals, and achieving results within a customer's expected timeframe.

General Duties And Responsibilities

• Generate repair estimates for customers
• Gather all needed information -- parts, outside repairs, labor, etc.
• Formulate proposal and present to the customer
• Support specialized products line
• Provide sales staff, service departments and customers with accurate estimates within 24 hours of receiving the request
• Maintain estimate records
• Maintain good relationship with outside repair vendors
• Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the Right Thing"; Promote the TLM "Toyota Lean Management" philosophy

Educational/Job Requirements

The ideal candidate will have a High School Diploma or equivalent and three to five years one to two years of experience in material handling service environment or similar industry. The Service Writer will have proficient knowledge of Microsoft products including Outlook and Office 365. The ideal candidate will effectively source purchases from online or catalogue inventory which requires excellent verbal and written communication skills to associates, customers, and managers, while protecting the organization's values by maintaining confidential and sensitive information.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates' advancements within the organization.

We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.

What We Have To Offer

ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days!

We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.

EQUAL OPPORTUNITY EMPLOYER