Service Writer

H2 Equipment, LLC; Columbus, Northern (NE, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

H2 Equipment, LLC in Columbus, NE is seeking a motivated, detail-oriented service coordinator to connect our service department with customers. You will keep repairs organized and help deliver the support H2 Equipment is known for.

You will listen to customers, document equipment concerns, create and manage work orders, and coordinate scheduling with technicians and shop leadership. Strong communication and computer skills are essential.

Qualifications

• Self-motivation and accountability in a fast-paced environment.
• Strong written and verbal communication with customers.
• Ability to manage multiple priorities and stay organized.
• Proficient with computers and learning service software.

Responsibilities

• Listen to customers and accurately document equipment concerns.
• Create and manage work orders, repair details, and service updates.
• Coordinate scheduling and repair progress with technicians and shop leadership.
• Communicate estimates, obtain approvals, and keep customers informed.
• Defuse tense situations professionally and help find solutions.
• Operate and move equipment as needed after proper training.

Skills

Self-motivation

Communication skills

Multitasking

Computer literacy

Team player

Job description

Take ownership. Keep the shop moving. Build your career.

H2 Equipment is looking for a self-motivated, detail-oriented individual to connect our service department with our customers. Keep repairs organized, communicate clearly, and help deliver the support H2 Equipment is known for.

What You Will Do

• Listen to customers and accurately document equipment concerns.
• Create and manage work orders, repair details, and service updates.
• Coordinate scheduling and repair progress with technicians and shop leadership.
• Communicate estimates, obtain approvals, and keep customers informed.
• Defuse tense situations professionally and help find solutions.
• Operate and move equipment as needed after proper training.

What You Bring

• Self-motivation, accountability, attention to detail, and follow-through.
• Strong communication skills and the ability to manage multiple priorities in a fast-paced environment.
• Good computer skills and a willingness to learn service software and equipment.
• A team-first attitude and a desire to grow your career.

Equipment or service department experience is a plus. Initiative and a willingness to learn are essential.

Grow With H2

Locally owned. Invested in our people. Everyone pulls their weight, shares knowledge, and works together to get the job done. Your effort matters here.