Service writer

Morristown Nissan; Bristol (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Employee discounts on vehicles and services

Comprehensive health and wellness benefits

Job summary

Morristown Nissan in Bristol, TN seeks a Service Writer to be the primary point of contact between customers and the service department. You will ensure effective communication regarding vehicle service and repairs while providing exceptional customer service.

The role involves greeting customers, scheduling service appointments, and providing accurate repair estimates. A high school diploma and proficiency with service management software are required, with additional education in automotive service being a plus.

Join a supportive team and enjoy benefits like competitive pay and employee discounts.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Basic knowledge of automotive services and repairs is preferred.

Responsibilities

• Greet customers and assist in describing their vehicle service needs.
• Schedule and coordinate vehicle service appointments.
• Provide clear and accurate estimates for repairs and maintenance.
• Communicate effectively between customers and service technicians.
• Maintain detailed records of customer interactions.
• Follow up with customers on service status.
• Manage parts orders and service documentation as needed.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Further education or certification in automotive service

Tools

Service management software

Job description

Join the Bristol Chevrolet team as a Service Writer, where you will be the primary point of contact between customers and our service department. In this role, you will facilitate communication between customers and technicians, ensuring that vehicle service and repairs are completed efficiently and effectively. You will provide excellent customer service by understanding customer needs, explaining services, and managing service appointments.

Responsibilities

• Greet customers and assist in describing their vehicle service needs.
• Schedule and coordinate vehicle service appointments.
• Provide clear and accurate estimates for repairs and maintenance.
• Communicate effectively between customers and service technicians regarding vehicle issues and solutions.
• Maintain detailed records of customer interactions and services provided.
• Follow up with customers on service status and ensure customer satisfaction.
• Manage parts orders and service documentation as needed.

Requirements

• Strong customer service and communication skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Basic knowledge of automotive services and repairs is preferred.
• Proficiency with computer systems and service management software.
• Attention to detail and organizational skills.
• High school diploma or equivalent; further education or certification in automotive service is a plus.

Benefits

• Competitive compensation package.
• Opportunities for professional development and training.
• Supportive team environment.
• Employee discounts on vehicles and services.
• Comprehensive health and wellness benefits.

About the Company

Bristol Chevrolet is a trusted automotive dealer located in Bristol, TN, committed to providing exceptional sales and service experiences to our community. We pride ourselves on our customer-first philosophy and a dedicated team who share a passion for automotive excellence.