Assistant Service Manager

Transwest Trucks; Saint Michael (MN); Presencial; USD 81 000 - 99 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company Training

Employee Car Discount Program

Competitive PTO & Benefits

Resumo da oferta

Transwest Trucks is seeking an Assistant Service Manager to join our team. You will supervise shop staff, assist the Service Manager, and help manage customer relations, estimates, and labor pricing to balance quality, productivity, and profit.

This role requires strong leadership, excellent communication, and the ability to train personnel. A high school diploma is required, CDL within 90 days preferred, and prior diesel truck repair knowledge is a plus.

Qualificações

• High school diploma or equivalent required.
• CDL within 90 days of employment encouraged.
• Diesel engine knowledge and diagnostic skills preferred.

Responsabilidades

• Supervise shop staff including Administration, Foremen, and Service Writers.
• Assist the Service Manager in training personnel.
• Resolve customer complaints and maintain customer relations.
• Schedule and supervise work to balance quality, productivity and profit.
• Maintain tools and shop equipment and participate in budgeting and planning.

Conhecimentos

Leadership

Customer Service

Multitasking

Conflict Resolution

Detail Oriented

Communication

Independent Working

Adaptability

Formação académica

High School Diploma or equivalent

CDL within 90 days

Diesel Engine Certification

Ferramentas

Diesel Diagnostics Tools

Descrição da oferta de emprego

Description

We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers.
• Assist the Service Manager in training personnel.
• Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
• Assist the Service Manager in resolving customer complaints and general customer relations.
• Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit.
• Supervise maintenance of tools and shop equipment
• Customer Relations
• Maintaining relationships with current customers.
• Review estimates and actual repair time.
• Labor Pricing
• Initial and on-going training and support of all service personnel.
• Actively engage with the Service Manager.
• Participate in annual marketing plan and budget for the shop.
• Involved in regular monitoring of actual performance to plan and determine reasons for variance.
• Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• Ensure all policies and procedures are being followed to maintain Elite Certification.
• Carry out established company policies and procedures.
• Additional duties as assigned.

Requirements

Work Environment & Physical Abilities:

• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position requires corrected vision and hearing within normal range.
• This position requires the occasional ability to lift and carry items weighing up to 45 lbs.
• Required to perform work inside and outside, in varying weather situations.
• Must be able to operate simple, complex and heavy-duty machinery.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Leadership Skills
• Customer Service Skills
• Multitasking Skills
• Conflict Resolution Skills
• Independent Working Skills
• Detail Oriented
• Quick Thinking
• Ability to work any shift if needed.
• Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.
• Ability to obtain a CDL within 90 days of employment.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous experience in a similar role.
• Experience diagnosing and repairing diesel trucks.
• Diesel Engine Technology Certification(s) and/or Education

Job Details:

• Compensation: $90,000
• Bonus Eligibility: Yes
• Reports To: Service Manager
• Shift: Monday - Friday 7:00 A.M. to 4:30 P.M./ Saturdays as Needed
• Closing Date: Open Until Filled

#TW