Service & Warranty Technician - Construction

Home Genius Exteriors; Richmond (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

Monthly bonuses

Paid training

Job summary

Home Genius Exteriors in Richmond, VA seeks a Service & Warranty Technician to diagnose, repair, and resolve post-installation issues while delivering a professional homeowner experience.

You will perform on-site inspections, communicate clearly, order materials, and ensure repairs meet quality standards. Valid driver’s license and ability to travel locally required; company vehicle provided.

Qualifications

• Strong technical knowledge of exterior home systems.
• Excellent customer communication and problem-solving skills.
• High attention to detail with organized habits.
• Valid driver’s license and ability to travel locally.

Responsibilities

• Serve as the primary contact for homeowners regarding service and warranty needs.
• Perform on-site inspections to identify warranty responsibility and root causes.
• Complete same-day repairs when feasible and order materials as needed.
• Capture photos, videos, measurements, and notes for documentation.
• Maintain accurate job records, inventory usage, and communication logs.

Skills

Strong technical knowledge of exterior

Customer communication

Problem-solving

Attention to detail

Independent work

Service management software

Driver’s license

Tablets & mobile apps

Tools

Tablets

Mobile apps

Job description

Home Genius Exteriors has experienced rapid growth—scaling from $3M to $200M in just five years. With a goal of becoming a nationwide company by 2030, we are building a team of passionate, driven individuals who want to grow alongside us.

Our mission is to deliver “A Different Experience” for both our customers and our employees. Our energetic culture, combined with industry-leading training and development, creates a fun, fast-paced environment that promotes personal and professional growth. Home Genius Exteriors isn’t just a home remodeling company—we’re building the next generation of business leaders.

About The Role

The Service & Warranty Technician plays a critical role in protecting customer trust, company reputation, and long-term revenue. This role is responsible for diagnosing, repairing, and resolving post-installation service and warranty issues while delivering a professional, confident, and solution-oriented homeowner experience.

Responsibilities

If you’re detail-driven, organized, and take pride in getting it right the first time, this role is for you. Your day-to-day responsibilities will include:

• Serve as the primary point of contact for homeowners regarding service and warranty needs
• Provide same-day acknowledgment and responses to customer inquiries- Clearly communicate next steps, timelines, coverage, and scheduling expectations
• Set accurate expectations around warranty scope and follow-up requirements- Perform thorough on-site inspections of service and warranty claims- Identify root causes and determine warranty responsibility (workmanship, manufacturer, or homeowner)
• Capture photos, videos, measurements, and detailed notes for complete documentation- Complete same-day repairs when feasible- Order materials and schedule follow-up visits when needed
• Perform all repairs according to company quality standards and manufacturer specifications

• -Submit detailed service notes after each visit, including:
• -- Issue summary and root cause
• -- Work completed
• -- Materials required
• -- Next steps and timeline-

• Maintain accurate job records, inventory usage, and communication logs

Required

What You Bring

• Strong technical knowledge of exterior home systems
• Excellent customer communication and problem-solving skills
• High attention to detail with strong organizational habits
• Ability to work independently and make informed decisions in the field
• Comfortable using tablets, mobile apps, and service management software
• Valid driver’s license and ability to travel locally

Preferred

• - Previous experience in home improvement service, warranty, or repair roles
• Familiarity with windows, doors, siding, roofing, or exterior installations
• Experience working directly with homeowners in a service-based role

What’s In It For You

• $60,000-$70,000 DOE + Monthly Bonuses
• Company vehicle
• Paid training with clear performance expectations
• Growth opportunities within a rapidly scaling organization
• Benefits package

Schedule & Expectations- Same-day customer contact upon assignment

• Appointments scheduled within 24–48 hours (based on customer availability)
• On-time arrival with proactive communication if delays occur