Service Valet

Norm Reeves Auto Group; Cerritos (CA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Free Training

Tuition Reimbursement

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Referral Bonus

Employee Discounts

401k Matching

PTO & Holidays

Section 125 Plan

Job summary

Norm Reeves Ford is seeking an entry-level Service Valet to create a positive guest experience by washing and handling vehicles with care. The role emphasizes safety, presentation, and teamwork within the dealership service environment.

The position offers hands-on training, opportunities for advancement, and a strong emphasis on delivering exceptional customer service in a fast-paced setting.

Qualifications

• Strong communication and a positive attitude for guest interaction.
• High attention to cleanliness, safety, and presentation.
• Commitment to safety and following dealership processes.
• Ability to handle multiple tasks in a busy service environment.
• Willingness to assist service team and shuttle drivers as needed.

Responsibilities

• Greet customers with a friendly, upbeat attitude and direct them appropriately.
• Control service traffic flow and parking in the service area.
• Record customer details, VIN, mileage, and any vehicle damage.
• Maintain a clean, safe, and professional service drive area.
• Assist service advisors and shuttle drivers when needed.
• Move vehicles to parking areas and ensure doors/windows are secure.

Skills

Communication

Attention to detail

Safety awareness

Customer service

Professional appearance

Job description

As a Service Valet, you’re one of the most important members at Norm Reeves Ford. You are responsible for creating a great service experience for our guests and ensuring all guest vehicles are washed and handled with excellent care. Your positivity and attention to detail are what keep our guests coming back time after time.

This is an ideal entry-level position for someone eager and motivated to begin a career in the automotive service industry. Norm Reeves Ford, believes in continuous education, promotes from within and is seeking those with a true passion for working at a dealership long term.

What You’ll Do:

• Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location
• Controls service traffic flow and parking
• Determines if customers coming into service have an appointment
• Records customer’s name, VIN, tag number, mileage, and existing vehicle damage
• Assists service advisors when needed
• Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
• Maintains a professional appearance
• Place vehicle Interior Protection in each vehicle
• Tag keys and place mirror tags in all vehicles
• Move vehicles to appointed parking area and ensure all windows are up and all vehicles are locked
• Adhere to all customer service processes
• Fill in for shuttle drivers as needed
• Bring customers’ vehicles to the front of service drive when directed
• Ensure customers’ vehicle is free of dirt and grease from their service visit
• Guides vehicles through the car wash
• Light lifting duties when needed

What You’ll Need:

• Full time availability. You’ll also need to be at least 18 years old
• A valid driver’s license and acceptable driving record
• Experience driving a range of vehicles; manual transmission a plus.
• Exceptional commitment to safety
• Strong sense of accountability
• Excellent communication and a positive attitude
• An eye for presentation and detail

What We Offer:

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself – Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
• Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
• Celebrate and Rejoice – 6 Holidays Per Year to Spend Quality Time with Loved Ones.
• Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.