Service Attendant

Woody Anderson Ford; Huntsville (AL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health Insurance with Vision & Dental

Life Insurance

401(k) with Employer Match

Closed Sundays

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Training

Work-Life Balance

Professional Development

Employee Discounts

Family-Friendly Culture

Career Growth

Job summary

Woody Anderson Ford is seeking a friendly, detail-oriented Guest Service / Service Drive Associate in Huntsville, AL. You will greet guests, direct them to the right service staff, and communicate vehicle status while assisting with intake, key control, and shuttle duties.

The role emphasizes cleanliness, safety, and smooth guest experiences in a fast-paced dealership environment. Ideal candidates have strong customer service and driving skills, a valid license, and the ability to work in a

Qualifications

• Strong customer service and communication skills.
• Ability to follow procedures and attention to detail.
• Valid driver’s license with acceptable driving record.
• Ability to drive manual and automatic transmission vehicles (preferred).
• Physical ability to stand, walk, and move vehicles throughout the workday.

Responsibilities

• Greet guests and direct them to the appropriate service advisor or manager.
• Assist guests in locating their scheduled service advisor.
• Provide accurate vehicle status updates as directed by service staff.
• Perform vehicle intake: install floor mats, place tag on key, park and secure keys.
• Drive vehicles to service areas and deliver them to guests or lanes.
• Support shuttle service and run errands as needed.
• Maintain cleanliness and organization of the service drive and guest lounge.
• Complete daily, weekly, and monthly checklists.
• Stock supplies and ensure coffee availability.

Skills

Customer service

Communication

Attention to detail

Valid driver's license

Manual & automatic transmission

Physical stamina

Job description

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

What We Offer

• $18/hour, full time
• Health Insurance with Optional Vision and Dental Insurance
• Employer Provided Life Insurance
• 401(k) Savings Plan with Employer Match
• Closed on Sundays
• Paid Vacation and Paid Sick Leave
• Paid Company Holidays
• Paid Training
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions

Responsibilities

Guest Interaction & Service Lane Support

• Maintain a professional personal appearance at all times
• Maintain a friendly, professional, and efficient demeanor
• Greet guests cheerfully and promptly upon arrival
• Listen to guest needs and direct them to the appropriate Service Advisor or Service Manager
• Assist guests in locating their scheduled Service Advisor
• Provide accurate vehicle status updates as directed by Service Advisors or Service Managers

Vehicle Intake & Key Control

• Perform the following tasks when guest vehicles arrive:
  • Install paper floor mats and plastic seat covers
  • Place a hat tag on the rear-view mirror
  • Attach a key tag to the guest’s key ring
  • Park vehicles in designated areas and note the location on the key tag
  • Secure keys in designated key control locations
• Ensure Service Advisor initials are present on all hat tags and key tags
• Lock doors and close windows after parking vehicles
• Request Service Manager assistance when parking motorhomes or oversized vehicles

Vehicle Movement, Inspection & Delivery

• Drive vehicles to and from the Service Drive, service stalls, and parking areas as needed
• Retrieve repaired vehicles and deliver them to the Service Lane or directly to guests
• Visually inspect vehicles prior to delivery to ensure:
  • No warning or dash lights are illuminated
  • Dashboard, steering wheel, and seats are clean
• Confirm with the Service Advisor whether a vehicle should be washed prior to delivery
• Drive qualified vehicles through the car wash as directed
  • Remove and reinstall antennas
  • Dry vehicles and remove all paper floor mats and plastic seat covers

Shuttle & Errand Support

• Provide guest shuttle service as needed, secondary to designated shuttle drivers
• Run errands as requested to support service department operations

Facility, Cleanliness & Guest Lounge Support

• Perform all Daily, Weekly, and Monthly Checklist tasks
• Maintain cleanliness and organization of the Service Drive and offices
  • Includes removal of dirt, debris, cobwebs, cleaning glass, baseboards, walls, fans, and floors
• Keep the Service Drive free from standing water
• Dispose of trash, paper, plastic, and debris from parking lots and exterior areas
• Perform janitorial duties as needed
• Monitor and maintain the Guest Lounge and restrooms during business hours
  • Change and label coffee times
  • Check hourly
• Stock supplies as needed
• Ensure availability of fresh regular and decaffeinated coffee
• Monitor and empty garbage cans throughout the day
• Dispose of empty boxes in office areas at the end of each day
• Spray and squeegee all Service Lanes at the end of the day

Required Qualifications

• Strong customer service and communication skills
• Ability to follow procedures and attention to detail
• Valid driver’s license with acceptable driving record
• Ability to drive manual and automatic transmission vehicles (preferred)
• Physical ability to stand, walk, and move vehicles throughout the workday

Preferred Qualifications

• Prior dealership, valet, or customer service experience
• Familiarity with service drive operations
• Experience working in a fast-paced environment

Key Competencies

• Customer-focused attitude
• Professionalism and reliability
• Time management and organization
• Team collaboration
• Attention to safety and security

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.