Service Training Specialist

TMS Toyota Motor Sales, USA, Inc. Company; United States; On-site; USD 110,000 - 179,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Team Member Vehicle Discount

401(k) with company match

Tuition reimbursement

Job summary

Toyota Motor Sales, USA, Inc. is seeking a Service Training Specialist to deliver Lexus technical trainings across the Eastern Area, including Parsippany, NJ. You will manage class logistics, adapt content for varied skill levels, and work with dealers to target technician development.

The role requires hands-on training, familiarity with hybrid/EV tech, ASE certifications, and the ability to travel about 25% (potentially up to 50%). A bachelor’s degree and MS Office proficiency are expected.

Qualifications

• Strong knowledge of automotive technology and ability to communicate training content clearly.
• Ability to adapt instruction for participants with different experience levels.
• Excellent presentation and interpersonal skills.
• Proficient in planning, organizing, and prioritizing multiple trainings.

Responsibilities

• Conduct Lexus technical training classes across the Eastern Area, including on-site and remote locations.
• Schedule training, prepare classrooms and materials, and complete post-training activities.
• Identify training needs based on dealer requirements and certifications.
• Consult with dealers to assess technician training needs and support development.
• Maintain understanding of course content and update materials as needed.
• Maintain the training center, tools, and equipment for on-site or remote sessions.
• Support development of new or redesigned Lexus courses and study teams.
• Stay current on new Lexus vehicles, tech, and diagnostic procedures.

Skills

Automotive technology

Presentation skills

Communication skills

Time management

Education

Bachelor's degree

Tools

MS Office

Job description

Overview

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Service Training Specialist

The Lexus Eastern Area is looking for a highly qualified and motivated Service Training Specialist.

What you’ll be doing

• Conduct Lexus technical training classes throughout the Lexus Eastern Area, including on-site in Parsippany, NJ, and at remote training locations throughout the Northeast and Mid-Atlantic.
• Support technical training class scheduling, classroom and facility preparation, and post-class completion activities.
• Identify class demand based on technician skill-level guidelines, dealer needs, and Certification by Lexus requirements.
• Consult with Lexus dealers to identify technicians with training needs and support technician development.
• Maintain a thorough understanding of all course content to deliver it effectively.
• Maintain the Technical Training Center, including its training fleet, tools, equipment, and facilities, to support technicians attending training on-site or at remote locations.
• Support and participate in technical training study teams to develop new and redesign existing Lexus technical courses.
• Stay current on new Lexus vehicles, technologies, diagnostic procedures, repair information, service tools, and systems.
• Ensure all training and shop activities follow standard safety procedures.
• Support Lexus Eastern Area regional initiatives, including quality initiatives, auto show displays, SkillsUSA events, T-TEN schools and prospective students, company meetings and summits, and training for internal personnel and business partners.
• Support the advancement of service technology at Lexus dealerships through Monogram Service and Video Multipoint Inspections, as needed.

What you bring

• Strong knowledge of automotive technology and the ability to understand and communicate technical training content.
• Ability to adapt instruction for participants with different experience and skill levels.
• Strong presentation, communication, and interpersonal skills.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Experience in automotive repair and technical instruction.
• Ability to perform hands‑on automotive demonstrations and work safely in a shop or laboratory environment.
• Familiarity with hybrid vehicles, battery electric vehicles, and vehicle diagnostic technologies such as Oscilloscope, NVH, pressure transducer, and Mega/Milli Ohm Meters.
• ASE certifications A1–A8.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability and willingness to travel approximately 25% of the time, and up to 50% based on business needs.
• Ability to meet company driving and motor vehicle record requirements.
• Added bonus if you have Advanced ASE certifications, including L1, L3, L4, xEV Level 1, and xEV Level 2.
• A bachelor’s degree.
• Experience facilitating technical training or instructor‑led learning.

What We’ll Bring

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• The annual base salary range for this position is $110,100.00 - $178,900.00.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees are able to enroll in our company’s 401k plan.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Career Possibilities

Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths - to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next‑generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.