Service Training Specialist

Toyota North America; Parsippany-Troy Hills (NJ); On-site; USD 110,000 - 179,000; Full time

Job summary

TOYOTA NORTH AMERICA is seeking a Service Training Specialist in Parsippany, NJ to conduct Lexus technical training across the Eastern Area, including on-site in Parsippany and remote locations. You will manage scheduling, prep, and delivery of courses, and collaborate with dealers to identify training needs.

The role requires hands-on instruction, strong communication, and travel up to 50% based on business needs. ASE certifications and a bachelor’s degree are preferred.

Qualifications

• Strong knowledge of automotive technology and ability to communicate training content.
• Ability to tailor instruction for participants with different experience and skill levels.
• Excellent presentation, communication, and interpersonal skills.
• Strong organizational and time-management skills with ability to manage multiple priorities.
• Experience in automotive repair and technical instruction.
• Ability to perform hands-on demonstrations and work safely in a shop or lab.
• Familiarity with hybrid/electric vehicle tech and diagnostic tools.
• ASE certifications A1–A8.

Responsibilities

• Conduct Lexus technical training classes throughout the Lexus Eastern Area, including Parsippany on-site and at remote locations.
• Support class scheduling, facility prep, and post-class activities.
• Identify class demand based on technician guidelines and dealer needs.
• Consult with Lexus dealers to identify technicians needing training.
• Maintain understanding of course content to deliver it effectively.
• Maintain the Training Center, tools, equipment, and facilities for onsite/remote training.
• Support development of new or redesigned Lexus technical courses.
• Stay current on new Lexus vehicles, tech, and tools.
• Ensure training activities follow standard safety procedures.
• Support regional initiatives and events and training for internal personnel and partners.

Skills

Automotive technology expertise

Presentation skills

Communication skills

Interpersonal skills

Organizational skills

Time-management

Hands-on demonstrations

Willingness to travel

Safety awareness

Education

ASE A1–A8 certifications

Bachelor's degree (bonus)

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Service Training Specialist

Parsippany, New Jersey, 07054

Administration & Business Support

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

The Lexus Eastern Area is looking for a highly qualified and motivated Service Training Specialist.

What you’ll be doing

• Conduct Lexus technical training classes throughout the Lexus Eastern Area, including on-site in Parsippany, NJ, and at remote training locations throughout the Northeast and Mid-Atlantic.
• Support technical training class scheduling, classroom and facility preparation, and post-class completion activities.
• Identify class demand based on technician skill-level guidelines, dealer needs, and Certification by Lexus requirements.
• Consult with Lexus dealers to identify technicians with training needs and support technician development.
• Maintain a thorough understanding of all course content to deliver it effectively.
• Maintain the Technical Training Center, including its training fleet, tools, equipment, and facilities, to support technicians attending training on-site or at remote locations.
• Support and participate in technical training study teams to develop new and redesign existing Lexus technical courses.
• Stay current on new Lexus vehicles, technologies, diagnostic procedures, repair information, service tools, and systems.
• Ensure all training and shop activities follow standard safety procedures.
• Support Lexus Eastern Area regional initiatives, including quality initiatives, auto show displays, SkillsUSA events, T-TEN schools and prospective students, company meetings and summits, and training for internal personnel and business partners.
• Support the advancement of service technology at Lexus dealerships through Monogram Service and Video Multipoint Inspections, as needed.

What you bring

• Strong knowledge of automotive technology and the ability to understand and communicate technical training content.
• Ability to adapt instruction for participants with different experience and skill levels.
• Strong presentation, communication, and interpersonal skills.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Experience in automotive repair and technical instruction.
• Ability to perform hands-on automotive demonstrations and work safely in a shop or laboratory environment.
• Familiarity with hybrid vehicles, battery electric vehicles, and vehicle diagnostic technologies such as Oscilloscope, NVH, pressure transducer, and Mega/Milli Ohm Meters.
• ASE certifications A1–A8.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability and willingness to travel approximately 25% of the time, and up to 50% based on business needs.
• Ability to meet company driving and motor vehicle record requirements.

Added bonus if you have

• Advanced ASE certifications, including L1, L3, L4, xEV Level 1, and xEV Level 2.
• A bachelor’s degree.
• Experience facilitating technical training or instructor‑led learning.

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry‑leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

The annual base salary range for this position is $110,100.00 - $178,900.00. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].