Service, Training and Process Specialist

Delta ModTech; Ramsey (MN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Account (FSA)

Life Insurance

Health Savings Account (HSA) with upTo

Job summary

Delta ModTech in Ramsey, MN, is seeking a Service, Training and Process Specialist to support customer operations via equipment operation, inspections, and on-site training. You will ensure web converting and coating machines operate to specification and provide hands-on training to operators and staff.

The role requires up to 50% travel (domestic and international) to support customers, aid in process improvement, and provide preventative maintenance guidance to maximize uptime and efficiency.

Qualifications

• Bachelor’s degree in engineering, project management, or a related field preferred.
• 3+ years’ experience in a manufacturing environment with strong competence in machine operation, inspection, and process optimization.

Responsibilities

• Conduct on-site equipment inspections to verify performance and identify issues.
• Provide hands-on training and mentorship for customer operators and technical staff on web converting and coating equipment.
• Operate and oversee machine setup, testing, preventative maintenance, and optimization during customer support visits.
• Support prototyping activities of new products and process development.
• Evaluate and troubleshoot web converting and coating process issues, both in-house and at customer facilities.

Skills

Machine operation

Training & Instructional Skills

Customer Focus

Problem Solving/Analysis

Communication Proficiency

Teamwork

Education

Bachelor’s degree in engineering or related field

Job description

Job Description

Service, Training and Process Specialist

10/29/2025

Position Type/Hours

Full-time Exempt position. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Position Purpose:

The Service, Training and Process Specialist is responsible for supporting customer operations through equipment operation, inspection, and on‑site training. This role ensures that web converting and coating machines operate to specification, operators are properly trained, provides on‑site diagnostic support to identify and resolve issues, assists with process improvement, and delivers preventative maintenance guidance to maximize machine uptime and efficiency ensuring processes are optimized for performance and reliability. Approximately 50% of travel, both domestic and international, is required to provide customer support and training.

Essential Functions

• Conduct on‑site equipment inspections to verify performance, identify issues, and recommend corrective actions.
• Provide hands‑on training and mentorship for customer operators and technical staff on web converting and coating equipment.
• Operate and oversee machine setup, testing, preventative maintenance, and optimization during customer support visits.
• Support prototyping activities of new products and process development.
• Participate in engineering design reviews and proof of principles to provide operational feedback for manufacturability and efficiency.
• Evaluate and troubleshoot web converting and coating process issues, both in‑house and at customer facilities.
• Document training activities, inspection results, and process improvement recommendations for customers and internal teams.
• Recommend and implement process improvements for efficiency, quality, and cost reduction.
• Model, steward, and uphold Delta ModTech’s values, which include:
• BELIEVE IN PEOPLE
• FEARLESS INNOVATION
• INTEGRITY
• PASSIONATE & TENACIOUS
• SERVANT LEADERSHIP

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Education And Experience

• Bachelor’s degree in engineering, project management, or a related field preferred, or
• 3+ years’ experience in a manufacturing environment with strong competence in machine operation, inspection, and process optimization.

Competencies

• Technical Capacity (machine operation, inspection, process optimization)
• Training & Instructional Skills
• Customer/Client Focus
• Problem Solving/Analysis
• Positive Teamwork Orientation
• Results Oriented
• Communication Proficiency (Verbal and Written)

Position Type, Work Environment & Travel

• Full-time, exempt
• Noise level in customer work environments can be loud
• Travel – Outside the local area and overnight. Travel is domestic and international, up to 50% of the time.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Salary Range

$80,000 - $110,000 per year (DOE – Depending on Experience)

Benefits Offered

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Account (FSA)
• Life Insurance
• Health Savings Account (HSA) with up to $500 annual match (for High-Deductible Health Plans)
• 401(k) *match
• Paid Time Off (PTO)
• Discretionary Bonus