Service Engineer - Everett, Washington

DMG MORI USA; Tukwila (WA); On-site; USD 85,000 - 100,000; Full time

Job summary

DMG MORI USA Everett, Washington is seeking a Service Engineer to perform installation, maintenance, and repair of CNC machine tools on customer sites or via telephone. You will also create documentation and develop technical reports, while training Customer’s Service Engineers.

We value 3–5 years of CNC troubleshooting experience, ability to read drawings and schematics, and strong communication skills. Expect up to 50% travel with on-site work at the Technical Center when not visiting

Qualifications

• Bachelor's or Associate degree in a technical field preferred.
• 3–5 years' experience in electrical and mechanical troubleshooting of CNC machine tools.
• Experience with DMG MORI or MORI SEIKI machines and controls is a plus.
• Ability to travel 50%+ in a multi-state region; on-site work at the Technical Center when not visiting customers.

Responsibilities

• Install, maintain, and repair DMG MORI CNC machine tools on customer sites or by phone.
• Create and update technical documentation.
• Develop, prepare, and analyze service reports.
• Provide training and assistance to Customer’s Service Engineers.
• Establish strong communication and customer relations.

Skills

Customer service

Communication skills

Read drawings/schematics

MS Word

MS Excel

MS Outlook

Education

Technical field degree (Bachelor or Associate)

Tools

DMG MORI MORI SEIKI controls

FANUC/Mitsubishi/Siemens controls

Job description

Location

DMG MORI USA- Everett, Washington

Hours

Full Time, Core Business Hours

Classification

Non-Exempt

Travel

50% or more

Annual Base Salary Range

$85k+

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Machine installation, maintenance, and repairs.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Provide assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.
• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abusescreening.