Service Technicians Trainer

Electrolux Group; San Juan (PR); On-site; USD 65,000 - 90,000; Full time

Job summary

Electrolux Group North America is seeking a Service Technician Trainer to coordinate and deliver technical training for service personnel across Puerto Rico, Central America, and the Caribbean. This onsite role in Puerto Rico supports field technicians, develops training content, and drives improvements in service delivery.

The ideal candidate will be bilingual in English and Spanish, possess a relevant engineering degree or technical license, and have 7+ years of training experience with

Qualifications

• University degree in engineering or related field preferred.
• 7+ years of training experience with technical content development.
• Technical education license in Refrigeration/Electronics/Electromechanics.
• Proficiency in Microsoft Office, PDF and video editing, and training tech.
• Strong communication and collaboration skills.
• Willingness to travel up to 50%.
• Bi-lingual English and Spanish.

Responsibilities

• Plan and deliver technical training for service personnel in Spanish and English, onsite and virtually.
• Develop training materials, manuals, presentations, and videos.
• Provide technical support for refrigeration, laundry, and food products.
• Analyze failure reports and support with corrections.
• Prepare training reports using Excel and PowerPoint.
• Maintain the training area, tools, and equipment.
• Support continuous improvement in service and training processes.
• Provide technical leadership to local and third‑party technicians in Puerto Rico.
• Conduct field testing for new products and prepare related reports.

Skills

Training experience

Technical content development

Bilingual English/Spanish

Microsoft Office (Excel, PowerPoint, 1

Education

University degree in Engineering or related field

Technical education license in Refrigeration / Electronics / Electromechanics

Tools

Excel

PowerPoint

Video editing software

PDF editing software

Training technologies

Job description

Job Description

Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

All about the role:

The Service Technician Trainer is responsible for coordinating and delivering technical training for service personnel across Puerto Rico, Central America, and the Caribbean. Provides specialized technical support and develops training materials that contribute to excellence in after-sales service.

Where you'll be:

This role is located in Puerto Rico, onsite.

What you'll do:

• Plan and deliver technical training programs in both Spanish and English, in-person and virtually.
• Develop training materials, presentations, technical manuals, and instructional videos.
• Provide technical support for refrigeration, laundry care, and food preparation products.
• Analyze failure reports and support with corrections.
• Prepare training reports and technical documentation using Microsoft Office, particularly Excel and PowerPoint.
• Maintain the training area, tools, and equipment in optimal condition.
• Support continuous improvement initiatives in service and training processes.
• Provide technical leadership to local in-house and third-party service technicians in Puerto Rico.
• Conduct field testing for new products and prepare related reports.

Minimum Qualifications:

• University degree with knowledge in engineering or a related field, preferred.
• Minimum of 7 years of relevant experience with a proven record in training roles, including the development of technical training content and materials.
• Technical education (license) in Refrigeration, Electronics, Electromechanics, or a related field, with hands-on experience diagnosing, repairing, and delivering technical training on major household appliances (white goods).
• Proficiency in Microsoft Office (Excel, PowerPoint, and Outlook), PDF and video editing software, and training technologies.
• Strong communicator with the ability to teach, transfer knowledge, and collaborate effectively within teams to achieve results.
• Customer-focused professional with excellent problem-solving, organizational, and planning skills, dedicated to delivering successful outcomes.
• Availability to travel up to 50%
• Bi-lingual English and Spanish.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/
Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.