Service Technician-US South

Lincoln Electric; North Carolina; Remote; USD 42,000 - 60,000; Full time

Job summary

Lincoln Electric is seeking a US-based Service Technician to support the North American Service Team, with a base involving remote work in North Carolina and extensive travel across North America.

You will install parts, educate customers, diagnose issues, prepare quotes, and document service activities while delivering high customer satisfaction and building strong relationships with clients.

Qualifications

• High School Diploma/GED required.
• 5+ years’ experience as a Service Technician.
• Conveyor repairs and wear item replacement experience.
• Troubleshooting electrical panels and 480V.
• Ability to read mechanical and electrical drawings.

Responsibilities

• Install aftermarket parts and test for standard operation.
• Educate customers on maintenance schedules.
• Perform maintenance per service work orders.
• Diagnose problems and propose repair solutions.
• Prepare quotes and sales orders for parts.
• Complete service tickets and reports documenting work.
• Communicate service work and recommendations to customers.

Skills

Service Technician experience

Strong mechanical skills

Strong electrical skills

Strong pneumatic skills

Read drawings

Excellent communication

High travel willingness

Valid US driver’s license

Education

High School Diploma/GED

Tools

ABB Robotic Systems

Fanuc Robotic Systems

Multi-meter

Hand and power tools

Job description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.

Location: Remote - North Carolina

Employment Status: Hourly Full-Time

Function: Customer Experience

Pay Range: ($30.44 - $43.49)

Target Bonus: 5%

Req ID: 30059

Primary Function

Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a North American Service Team located in Hamilton, ON, Canada. The Service Technician will be responsibile for the US South territory, but may cover other territories as needed. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships.

Essential Functions

• Install aftermarket parts/products; test to ensure they are functioning to standard
• Educate customers on maintaining/following a preventative maintenance schedule
• Perform maintenance functions per customer request and service work orders
• Diagnose customer problems and identify repair solutions
• Prepare quotes and sales orders for spare parts and consumables
• Complete detailed reports and service tickets documenting work that has been performed
• Communicate to customer all service-related work and proactive recommendations to increase up-time
• Build and maintain relationships with customers
• Travel domestically and internationally for onsite training and installation of new equipment
• Perform general duties as assigned and assist in other areas as workload requires

Required Skills

• High School Diploma/GED required
• 5+ years’ experience as a Service Technician
• Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
• Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
• Strong pneumatic skills
• Must be able to read mechanical and electrical drawings
• Familiar with ABB and Fanuc Robotic Systems
• Ability to use basic hand and power tools, multi-meter, etc.
• Ability to work flexible hours around a changing schedule
• Excellent communication, organizational, interpersonal and diagnostic skills
• Ability to work independently without much supervision
• Commitment to travel 75% of the year throughout North America (U.S., Canada, Mexico); 90% of travel is in the US
• Current and valid US driver's license with a clean driving record and reliable transportation

Lincoln Electric is an Equal Opportunity Employer.

We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.