Service Technician-US South

Lincoln Electric; Clayton (NC); Remote; USD 34,000 - 62,000; Full time

Job summary

Lincoln Electric is seeking a US-based Service Technician to join the North American Service Team. The role covers the US South territory with potential to cover other regions, requiring strong mechanical/electrical knowledge and excellent customer service.

A high school diploma is required and travel will be extensive across North America. The position emphasizes diagnosing problems, performing maintenance, and educating customers on preventative maintenance while building lasting

Qualifications

• High School Diploma or GED is required.
• ~5+ years of experience as a Service Technician.
• Strong mechanical and electrical skills; able to read mechanical/electrical drawings.

Responsibilities

• Install aftermarket parts/products and test per standards.
• Educate customers on preventative maintenance schedules.
• Perform maintenance and service work orders as requested.
• Diagnose problems and identify repair solutions.
• Prepare quotes and sales orders for parts and consumables.
• Complete detailed service reports and tickets.

Skills

Mechanical skills

Electrical skills

Reading drawings

Travel 75%

Customer service

Communication

Independent work

Flexible hours

Education

High School Diploma/GED

Job description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at

Location: Remote - North Carolina
Employment Status: Hourly Full-Time
Customer Experience
Target Bonus: 5%

Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a North American Service Team located in Hamilton, ON, Canada. The Service Technician will be responsibile for the US South territory, but may cover other territories as needed. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships.

• Install aftermarket parts/products; test to ensure they are functioning to standard
• Educate customers on maintaining/following a preventative maintenance schedule
• Perform maintenance functions per customer request and service work orders
• Diagnose customer problems and identify repair solutions
• Prepare quotes and sales orders for spare parts and consumables
• Complete detailed reports and service tickets documenting work that has been performed
• Communicate to customer all service-related work and proactive recommendations to increase up-time
• Build and maintain relationships with customers
• Travel domestically and internationally for onsite training and installation of new equipment

• High School Diploma/GED required
• ~5+ years’ experience as a Service Technician
• ~ Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
• ~ Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
• ~ Must be able to read mechanical and electrical drawings
• ~ Ability to work flexible hours around a changing schedule
• ~ Ability to work independently without much supervision
• ~ Commitment to travel 75% of the year throughout North America (U.90% of travel is in the US
• ~ We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.