Service Technician-US South

Lincoln Electric Company; North Carolina; A distancia; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Lincoln Electric Company is seeking a US-based Service Technician with strong mechanical and electrical knowledge and troubleshooting skills. You will join a North American Service Team working from a remote North Carolina location, covering the US South and possibly other regions.

The role emphasizes field service, customer satisfaction and safety, with extensive travel up to 75% of the year. You will install aftermarket parts, educate customers, perform maintenance, diagnose problems, prepare

Formación

• High School Diploma or GED required.
• 5+ years as a Service Technician with mechanical/electrical setup experience.
• Ability to interpret mechanical/electrical drawings and schematics.
• Experience with ABB/Fanuc robotics is preferred.
• Excellent communication and customer service skills.

Responsabilidades

• Install aftermarket parts and test to standard.
• Educate customers on preventive maintenance.
• Perform maintenance and service work orders.
• Diagnose problems and identify repair options.
• Prepare quotes and sales orders for parts.
• Document work with detailed service tickets.
• Communicate service results and recommendations to customers.
• Travel up to 75% in North America; may cover other regions.
• Collaborate with the service team to ensure uptime.

Conocimientos

Mechanical skills

Electrical skills

Pneumatic skills

Ability to read drawings

Customer service

Communication

Travel flexibility

Educación

High School Diploma/GED

Herramientas

ABB robotics

Fanuc robotics

Multimeter

Electrical test equipment

Descripción del empleo

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Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com .

Location: Remote - North Carolina
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Range: ($30.44 - $43.49)
Target Bonus: 5%
Req ID:30059

Primary Function

Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a North American Service Team located in Hamilton, ON, Canada. The Service Technician will be responsibile for the US South territory, but may cover other territories as needed. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships.

Essential Functions

• Install aftermarket parts/products; test to ensure they are functioning to standard
• Educate customers on maintaining/following a preventative maintenance schedule
• Perform maintenance functions per customer request and service work orders
• Diagnose customer problems and identify repair solutions
• Prepare quotes and sales orders for spare parts and consumables
• Complete detailed reports and service tickets documenting work that has been performed
• Communicate to customer all service-related work and proactive recommendations to increase up-time
• Build and maintain relationships with customers
• Travel domestically and internationally for onsite training and installation of new equipment
• Perform general duties as assigned and assist in other areas as workload requires

Required Skills

• High School Diploma/GED required
• 5+ years’ experience as a Service Technician
• Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
• Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
• Strong pneumatic skills
• Must be able to read mechanical and electrical drawings
• Familiar with ABB and Fanuc Robotic Systems
• Ability to use basic hand and power tools, multi-meter, etc.
• Ability to work flexible hours around a changing schedule
• Excellent communication, organizational, interpersonal and diagnostic skills
• Ability to work independently without much supervision
• Commitment to travel 75% of the year throughout North America (U.S., Canada, Mexico); 90% of travel is in the US
• Current and valid US driver's license with a clean driving record and reliable transportation

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.