Service Technician - Tool Repair & Customer Training

SouthernCarlson; Boise (ID); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly wage

Family-oriented team

Medical, Dental, Vision coverage

401(k) with company match

Paid time off and holidays

Career growth opportunities

Job summary

SouthernCarlson is seeking a Service Technician in Boise, Idaho, Monday–Friday, full-time. The role focuses on troubleshooting and repairing nail guns and staple guns, providing hands-on equipment operation training, completing customer orders, and coordinating with the sales team to ensure satisfaction.

The ideal candidate has strong mechanical skills, customer-service orientation, and the ability to lift up to 100 pounds.

Qualifications

• Experience in construction or repair of power tools preferred.
• Strong mechanical aptitude and problem-solving skills.
• Customer-focused with good communication.
• Ability to lift up to 100 pounds.

Responsibilities

• Troubleshoot and repair of nail guns and staple guns for customers
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Regularly complete customer orders
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers, providing the highest levels of service and productivity.

Skills

Mechanical skills

Customer service oriented

Organizational skills

Quick learner

Basic computer skills

Ability to lift up to 100 lbs

Education

High school diploma or equivalent

Job description

SouthernCarlson is seeking a Service Technician in Boise, Idaho, Monday–Friday, full-time. The role focuses on troubleshooting and repairing nail guns and staple guns, providing hands-on equipment operation training, completing customer orders, and coordinating with the sales team to ensure satisfaction.

The ideal candidate has strong mechanical skills, customer-service orientation, and the ability to lift up to 100 pounds.