Service Technician Supervisor

Daiohs-U-S-A-Inc; Sterling (VA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Hourly pay $24–$26

Monthly bonus opportunities

401(k) with company matching

Health, Dental & Vision insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation & sick leave

9 paid holidays

Job summary

First Choice Coffee Services is hiring a Service Technician Supervisor in Sterling, VA to lead service activities for customer locations, ensuring high-quality maintenance and timely response to service requests. The role requires a high school diploma and a valid driver's license, with past field experience considered a plus.

You will oversee routine maintenance, manage parts inventory, and support route drivers as needed, contributing to reliable coffee solutions for our business customers.

Qualifications

• High school diploma or equivalent is required.
• Past experience is a plus.
• Valid driver’s license is required.

Responsibilities

• Perform scheduled and unscheduled service calls at customer locations, including preventive maintenance and installations.
• Understand specifications, products, and service requirements for all accounts.
• Instruct customers on proper use of equipment and respond to inquiries; relay customer questions to staff.
• Complete service calls and related paperwork accurately and promptly.
• Maintain and organize parts for equipment and manage inventory for the service vehicle.
• Assist route drivers during vacations or absences and perform other duties as needed.

Education

High school diploma or equivalent

Valid driver's license

Job description

Description

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

We're currently seeking a Service Technician Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Why Join Us?

• Be part of a trusted, established company


• Enjoy a supportive, team-oriented work culture


• Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence—and let’s brew success together!

What you'll be doing – The Role:

• Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations.


• Understand the specifications, products, and service requirements for all accounts.


• Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff.


• Complete all service calls and related paperwork in an accurate and timely manner.


• Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis.


• Refurbish and repair coffee equipment for use at customer sites.


• Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver’s license.


• Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed.


• Maintain and clean the service area.


• Receive, organize, and maintain parts for equipment.


• Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures.


• Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis.


• Perform detailed diagnostics, repairs, and testing of equipment brought back to the warehouse.


• Dissemble, clean, and rebuild benched machines.


• Test repaired equipment to ensure proper functionality.


• Perform other duties as assigned by First Choice management

What’s in it for me? – The Benefits

• Starting hourly rate of $24.00-$26.00


• Monthly Bonus Opportunities


• 401(k) and company matching


• Medical, Dental and Vision Insurance


• Employee Assistance Program


• Flexible Spending Account


• Life insurance


• Paid vacation and sick time


• 9 paid holidays

Requirements

What you’ll bring – The Person:

• High school diploma or equivalent


• Past Experience is a plus


• Valid Drivers License

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

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