Service Technician Supervisor

Daiohs First Choice; Sterling (VA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Hourly pay $24–$26

Monthly bonus opportunities

401(k) and company matching

Medical, Dental and Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Job summary

Daiohs USA is seeking a Service Technician Supervisor to join our team in Sterling, VA. You will oversee service activities, maintain equipment, and ensure timely, accurate documentation while delivering top-notch customer support.

The role requires a high school diploma or equivalent, a valid driver's license, and a willingness to step into route duties when needed. Competitive hourly pay and benefits accompany this position.

Qualifications

• High school diploma or equivalent.
• Past Experience is a plus.
• Valid Driver's License.

Responsibilities

• Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations.
• Understand the specifications, products, and service requirements for all accounts.
• Instruct customers on equipment use and respond to inquiries about equipment.
• Complete service calls and related paperwork accurately and timely.
• Turn in money, checks, receipts, and other documentation generated by service calls daily.
• Refurbish and repair coffee equipment for customer sites.
• Ensure service vehicle maintenance and have a valid driver's license.
• Assist with route duties during vacations or absences of drivers.
• Maintain and clean the service area and organize parts inventory.
• Prepare records such as service orders and inventory reports.

Education

High school diploma or equivalent

Job description

Description

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

We're currently seeking a Service Technician Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence— and let’s brew success together!

What You'll Be Doing – The Role

• Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations.
• Understand the specifications, products, and service requirements for all accounts.
• Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff.
• Complete all service calls and related paperwork in an accurate and timely manner.
• Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis.
• Refurbish and repair coffee equipment for use at customer sites.
• Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver’s license.
• Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed.
• Maintain and clean the service area.
• Receive, organize, and maintain parts for equipment.
• Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures.
• Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis.
• Perform detailed diagnostics, repairs, and testing of equipment brought back to the warehouse.
• Dissemble, clean, and rebuild benched machines.
• Test repaired equipment to ensure proper functionality.
• Perform other duties as assigned by First Choice management

What’s in it for me? – The Benefits

• Starting hourly rate of $24.00-$26.00
• Monthly Bonus Opportunities
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

Requirements

What you’ll bring – The Person

• High school diploma or equivalent
• Past Experience is a plus
• Valid Drivers License

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

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