Service Technician, Service Operations, Labs - DoorDash Dot

DoorDash USA; Sunnyvale (CA); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits match

PTO & sick leave

Job summary

DoorDash Labs is seeking a hands-on Service Technician to diagnose, repair, and maintain robotic systems and electric bicycles, ensuring fleet readiness. This on-site role requires collaboration with senior technicians and ongoing skill development in a fast-paced, expansion-focused environment.

You will perform standard to intermediate repairs, follow preventive maintenance, and document procedures in the service system. A valid U.S.

Qualifications

• 1+ year of service work experience.
• Curiosity and an inclination for all things mechanical and repair.
• Strong communication and documentation skills.
• Prior experience in vehicle, bicycle, or fleet service, robotics, or aircraft is a major plus.
• Experience with service tools and systems like JIRA and MaintainX is a plus.
• Valid U.S. driver’s license and MVR check required.

Responsibilities

• Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles.
• Repair common faults in robotic platforms, modular components, e-bike drivetrains, and support vehicles using established procedures.
• Assist with complex faults alongside senior technicians to learn advanced diagnostic methods.
• Complete repairs on electrical systems, control units, battery packs, and hardware under guidance.
• Use manuals, schematics, and diagnostic flowcharts to guide work.
• Document all diagnostic steps and repair actions in the service management system to keep records.

Skills

Service experience

Mechanical repair

Communication

Documentation

JIRA

MaintainX

Driver's license

Tools

JIRA

MaintainX

Job description

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs. This is an on-site role with expectations of 100% in-office presence in Sunnyvale, CA.

You’ll be excited about this opportunity because you will…

• Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles.
• Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures.
• Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes.
• Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs.
• Use and interpret technical manuals, schematics, and diagnostic flowcharts to guide your work, applying these resources to both robot and electric bicycle service tasks.
• Document all diagnostic steps, repair actions, and component failures in the service management system to maintain accurate records and support fleet readiness.
• Learn from and collaborate with experienced technicians, accepting mentorship and applying feedback to improve your skills across multiple vehicle types.
• Follow preventive maintenance schedules and procedures to reduce downtime and extend the life of fleet equipment, including battery care for both robots and e-bikes.

We operate 7 days a week, 16 hrs a day to support Robot Operations. During training, you will be on a temporary schedule until your on-the-job training is completed over a few weeks. Once training is complete in Dublin, CA, you will move to your permanent shift assignment that will be based on business need, either an AM or PM shift with weekend coverage. To ensure you can plan accordingly, permanent shift reassignments are provided with at least two weeks' notice.

We’re excited about you because you have…

• 1+ year of service work experience
• Curiosity and an inclination for all things mechanical and repair
• Strong communication and documentation skills
• Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
• Experience with JIRA, MaintainX, and other service tools and systems is a major plus
• Valid U.S. drivers license required and a successful completion of MVR required

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month).

The national base pay range for this position within the United States, including Illinois and Colorado.

$28.40 — $41.80 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.