Service Technician - Security II

ZipRecruiter; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician specializing in fire and security systems. This role offers the opportunity to work with cutting-edge technology while ensuring safety and compliance. You'll be responsible for performing inspections, troubleshooting issues, and maintaining high customer satisfaction. Join a supportive team that values your contributions and offers a comprehensive benefits package. If you're passionate about making a difference and want to grow your career in a dynamic environment, this position is perfect for you!

Benefits

Medical/Dental/Vision Insurance

401k with Employer Contributions

PTO

Paid Holidays

Employee Assistance Program

Flexible Spending Plan

Health Savings Plan

Qualifications

• 5+ years of experience in commercial/industrial fire alarm systems.
• Ability to read and interpret blueprints and technical manuals.
• Experience with Microsoft Excel and Word for inspection reporting.

Responsibilities

• Perform routine inspections and maintenance of fire and security systems.
• Troubleshoot and resolve system problems via installation or software changes.
• Maintain customer satisfaction and complete tasks on time.

Skills

Commercial/Industrial Fire Alarm Systems

Troubleshooting Skills

Computer Networking

Low Voltage Electrical Knowledge

Microsoft Excel

Microsoft Word

Blueprint Reading

Technical Manual Interpretation

Education

NICET Certification

Tools

Hand Tools

Multi-Meter

Job description

Job DescriptionJob Description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Technician - Security II If you are an experienced Fire & Security professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the best talent in the business. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

The essential roles and responsibilities are outlined below:

• Perform routine inspections, testing, servicing, installation, and preventative maintenance of life safety (fire detection, security, CCTV, & monitoring) product lines.
• Troubleshoot system problems and resolve them via physical equipment installation or software changes.
• Possess or obtain knowledge of NFPA, State, and local fire codes and become NICET certified.
• Ability to program systems via laptop using minor to complex equations and thought processes (MSS will provide factory training)
• Knowledge of computer networking, IP addressing, and connectivity
• Understanding of low voltage electrical, including troubleshooting skills and instruments
• Knowledge of or desire to learn security systems and CCTV
• Follow and maintain a highly structured inspection schedule.
• Input, retrieve and archive inspection documentation program via the laptop computer.
• Maintain customer satisfaction for continual company growth.
• Complete assigned tasks on time with little supervision
• Support emergency service call-out on a rotational basis.
• Perform other duties as assigned.

Qualifications and Requirements

• 5 years of experience in commercial/industrial fire alarm systems.
• Experience with Microsoft Excel and Word documents as they relate to inspection reporting.
• Experience in reading and interpreting blueprints, diagrams, and specifications
• Ability to read and interpret technical and parts manuals to diagnose and repair equipment
• Experience with hand tools and multi-meter usage
• Must be able to follow verbal and written instructions.
• Must be able to carry and move equipment and tools weighing up to 40 pounds.
• Must be able to work on lifts and ladders.
• Must possess hand tools.
• Must be willing to travel within NC/SC for day trips and work extended hours as needed.

Key Requirements

• Regular and supervisory probation period required, if applicable.
• Random drug testing is required.
• Must successfully pass a background check.
• Valid driver's license and clean driving record required.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term
• Short-term
• Flexible Spending Plan
• Health Savings Plan

Additional Notes:

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• Equal Employment Opportunity/Affirmative Action///Veteran/Disabled

MSS Employees, please visit the MSS Career Center or contact HR to apply