Service Technician - Richmond, VA

Paylocity; Richmond, Northern (VA, KY); Hybrid; USD 55,000 - 76,000; Full time

Job summary

Paylocity Richmond, VA is seeking a Service Technician to provide professional field service, from installation through startup, repairs, and ongoing maintenance of products. You will diagnose issues, perform on-site tasks, and ensure customer satisfaction with a focus on safety and compliance.

The role may involve on-call duties for contingencies, and occasional travel to project sites out of town or state. A valid driver's license is required; CDL is a plus but not mandatory.

Qualifications

• Must have valid driver's license.
• CDL preferred but not required.
• Must have clean MVR.
• Must be able to meet and maintain DOT and FMCSA physical requirements.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to drive to various locations for necessary work.
• Familiarity with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all onsite tank installations, repairs, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Operate vehicle in a safe manner.
• Follow all company's field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• On call required for contaminations, marine and spills.
• May travel out of town/state for projects.

Skills

Troubleshooting

Customer service

Vehicle operation

Safety compliance

Tools

Mobile tools apps

Job description

Description

The role of the Service Technician is to provide professional service and support for customers by performing field service installation, startup, repairs and maintenance of products as needed.

Primary Duties and Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all onsite tank installations, repairs, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Operate vehicle in a safe manner.
• Follow all company's filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• On call required for contaminations, marine and spills.
• May travel out of town/state for projects.

Requirements

• Must have valid driver's license
• CDL preferred but not required
• Must have clean MVR
• Must be able to meet and maintain DOT and FMCSA physical requirements
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to drive to various locations for necessary work.
• Familiarity with mobile tools and applications.