Service Technician (Remote)

Restaurant Technologies; City of Albany (NY); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Holidays

Paid Time Off

Matching 401K

Life Insurance

Job summary

Restaurant Technologies is seeking a Service Technician to install and service our advanced equipment across locations in the food service industry. You will perform installation, maintenance, and routine repairs, train customers, and support ongoing system performance.

The role requires 21+ with a valid license, strong problem solving and teamwork, and the ability to lift 50 lbs. Overtime and travel are possible with a shift differential and quarterly safety bonus.

Qualifications

• Must be 21 years or older with a valid driver’s license
• High School Diploma or Equivalent required
• Ability to work within a team environment
• Ability to problem solve customer issues for install and service
• Ability to perform basic mechanical and/or electrical duties
• Strong customer focus and ability to respond positively to demanding situations
• Must meet Fleet Safety requirements and maintain a clean driving record
• Ability to carry 50 pounds by hand
• Ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach
• Ability to climb up and down a ladder up to 20 feet

Responsibilities

• Install and maintain products in a safe, timely, and accurate manner
• Meet and control service labor per hour, first time right, 5S standards
• Comply with internal processes and procedures including DOT, OSHA, HACCP
• Maintain proper parts and paperwork in company service vehicles
• Communicate with customers to ensure product performance meets expectations
• Service customers’ needs, train and coach them on the system as needed
• Utilize iPhone apps for parts, notes, clocking in/out
• Night installation work may be required based on demand and schedule

Skills

Team environment

Problem solving

Customer focus

Mechanical duties

Electrical duties

Safety consciousness

Driving license

Lifting 50 lbs

Ladder work

Education

High School Diploma or Equivalent

Vocational Training

Job description

The Ideal Candidate will be located in the Albany, NY area or within 25 miles south of Albany, NY***

The Ideal Candidate will be located in the Albany, NY area or within 25 miles south of Albany, NY***

Location

The RT Depot is located in East Rutherford, NJ.

Schedule

4/10s, Monday, Tuesday, Thursday, Friday, 6:00 AM - 4:00 PM

Compensation

$31.50 per hour + Shift Differential + Quarterly Safety Bonus.

Shift Differential

Additional $2.00 per hour available for nights and weekend shifts - specific hours and day of the week apply.

Overtime

1.5x your hourly rate for over 40 hours per week.

Safety Bonus Potential

$4,000 annual bonus potential (Safety Bonus - up to $1,000 potential per Quarter).

Benefits

• Medical
• Dental
• Vision
• Paid Holidays
• Paid Time Off
• Matching 401K
• Life Insurance
• and other benefits paid for and/or offered by company.

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair and routine maintenance.

Primary Job Accountabilities

• Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customer’s expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)
• Position may include night installation work; schedule will vary based on customer demand & install schedule.

Requirements

Education, Requirements & Competencies

• Must be 21 years of age with a valid driver’s license
• High School Diploma or Equivalent
• Ability to work within a team environment
• Ability to problem solving customer issues for install and service
• Ability to perform basic mechanical and/or electrical duties
• Strong customer focus and ability to respond to challenging customer situations in a positive manner
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record
• Ability to carry 50 pounds by hand
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out
• Ability to climb up and down a ladder as high as 20 feet in the air

Preferred Experience

• Vocational Training

Inclusive Employer

At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affi...

If you need assistance or an accommodation due to a disability, please contact us by email at [e-mail] or call 1-888-796-4997.

Restaurant Technologies is a Military & Veteran friendly company.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.