Service Manager

Restaurant Technologies; Canton Charter Township (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus potential 15%

Location Canton, MI

Job summary

Restaurant Technologies is seeking an Operations Manager (Distribution Dept.) in Canton, MI to lead a depot-based distribution team, drive safety and efficiency, and partner with service and support functions to deliver exceptional customer outcomes. The role reports to the General Manager and focuses on achieving strong financial and operational results.

The position offers an exempt status with 15% bonus potential; schedule is Monday–Friday, 10:00 AM–6:00 PM, with potential variation based on

Qualifications

• 2-4 years of experience in operations, distribution, logistics or a route-based environment
• Experience leading people, teams or daily operations (formal or informal leadership)
• Ability to coach, develop and hold frontline employees accountable
• Comfortable working in a fast-paced, hands-on environment
• Basic understanding of safety practices and regulated environments
• Ability to use data and metrics to manage performance and solve problems
• Willingness to lead from the front and be actively engaged in daily operations
• High school diploma or equivalent required

Responsibilities

• Lead and develop a high-performing team through coaching, accountability, recognition and ongoing development
• Foster a safety-first culture by implementing safety policies and regulatory compliance (OSHA, DOT, and company standards)
• Actively coach team members to reinforce safe driving behaviors and operational discipline
• Drive workforce planning including recruiting, hiring, onboarding, scheduling and time management, performance management, and retention
• Oversee fleet performance and maintenance to support distribution execution
• Ensure completion of pre-and post-trip inspections, preventative maintenance, and monitoring of uptime/downtime metrics
• Create and sustain a customer-focused culture by ensuring service delivery meets customer expectations
• Partner cross-functionally to resolve issues and support customer retention
• Oversee distribution execution including delivery of oil and collection of used oil across routes
• Ensure high service levels, route efficiency and consistent operational performance
• Perform timely route reconciliation to ensure accurate delivery volumes are billed and invoiced
• Manage labor utilization and scheduling to drive productivity
• Ensure accurate inventory and coordinate tanker delivery schedules to maintain proper supply levels

Job description

Operations Manager (Distribution Dept.)

The Operations Manager, Distribution is a depot leadership role responsible for driving overall depot performance through ownership of distribution operations. As a key member of the depot leadership team, this role contributes to the success of the entire operation – not just distribution, by ensuring safe, efficient and reliable execution of delivery services.

This role leads the Distribution team while partnering closely with Service and Support Functions to deliver strong customer outcomes, operational excellence and financial performance. The Operations Manager, Distribution builds high-performing teams, reinforces operational discipline and ensures consistent execution of company standards across safety, service and quality.

In partnership with the General Manager, this role is accountable for achieving depot-level financial and operational goals by optimizing workforce performance, driving key performance indicators and supporting continuous improvement in a fast-paced, field-based environment.

We are located in Canton, MI.

Salary: Exempt position with bonus potential

Bonus Potential: 15% annual target (With the ability to earn higher)

Schedule: Monday - Friday, 10:00 AM - 6:00 PM, schedule may vary based on client needs.

Primary Job Accountabilities:

People Leadership & Development

• Lead and develop a high-performing team through coaching, accountability, recognition, documentation and ongoing development while maintaining strong engagement and retention
• Build leadership capability within the team through coaching, and talent development

Safety Ownership

• Foster a safety-first culture by implementing and enforcing safety policies, procedures, and regulatory compliance (OSHA, DOT, and company standards)
• Actively coach team members to reinforce safe driving behaviors and operational discipline

Workforce Planning & Talent Management

• Drive workforce planning including recruiting, hiring, onboarding, scheduling and time management, performance management, and retention to ensure operational readiness

Fleet & Asset Management

• Oversee fleet performance and maintenance to support distribution execution
• Ensure completion of pre-and post-trip inspections, preventative maintenance, and monitoring of uptime/downtime metrics along with performing fleet walks

Customer Ownership

• Create and sustain a customer-focused culture by ensuring service delivery meets customer expectations
• Partner cross-functionally to resolve issues and support customer retention

Distribution Operations Execution

• Oversee distribution execution including delivery of fresh cooking oil and collection of used cooking oil across assigned routes
• Ensure high service levels, route efficiency and consistent operational performance
• Perform timely route reconciliation to ensure accurate delivery volumes are captured, billed, and invoiced to customers correctly
• Manage labor utilization and scheduling to drive productivity, control overtime and align staffing with customer demand

Inventory Management

• Ensure accurate inventory to support operations and customer demand, including routine cycle counts, and coordination of tanker delivery schedules to maintain proper supply levels and ensure the depot can receive and process deliveries efficiently

Financial Performance & Operational Discipline

• Partner with the General Manager to achieve depot financial performance and key KPIs
• Drive productivity, cost discipline and continuous improvement across operations

Minimum Qualifications:

Education, Requirements & Competencies:

• 2-4 years of experience in operations, distribution, logistics or a route-based environment
• Experience leading people, teams or daily operations (formal or informal leadership)
• Ability to coach, develop and hold frontline employees accountable
• Comfortable working in a fast-paced, hands-on environment
• Basic understanding of safety practices and regulated environments
• Ability to use data and metrics to manage performance and solve problems
• Willingness to lead from the front and be actively engaged in daily operations
• High school diploma or equivalent required

Preferred Qualifications:

• 1-2+ years of direct people management experience
• Experience in logistics, delivery or route-based distribution environments
• Familiarity with DOT compliance, regulations or driver-based operations
• Experience managing scheduling, labor, or workforce planning
• Experience using KPIs to drive performance (productivity, safety, service)
• Bachelor's degree or equivalent experience

% of Time Traveling TBD

Inclusive Employer

At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affittive Action employer. All aspects of employment including the decision to hire, promote, discipline or discharge will be based on merit, competence, performance and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other status protected under federal, state or local law.

If you need assistance or an accommodation due to a disability, please contact us by email at [e-mail] or call 1-888-796-4997.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a one of “America’s Greatest Workplaces,” by Newsweek and “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 45,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets

Restaurant Technologies is a Military & Veteran friendly company.