Service Technician- Niccoli Energy

Niccoli Energy; Brockton (MA); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Company Provided Life Insurance

Short-term and Long-Term Disability

401(k) plan with company match

Paid time off

Tuition assistance

Discounts on products and services

Opportunities for growth

Job summary

Dead River Company is seeking a Service Technician in Massachusetts to install, troubleshoot, and repair oil/propane heating equipment for residential and commercial customers. You will perform efficiency tests, tune-ups, and inspections while maintaining customer property and acting as a trusted advisor in all service calls.

The role requires extensive oil/propane experience, relevant licenses (CDL/hazmat preferred) and licensing standards in MA; a high school diploma is required, with training

Qualifications

• Ten or more years of relevant oil and/or propane service experience; licenses such as CDL, hazmat, boiler operator, master electrician, master plumber, HVAC.

Responsibilities

• Install, troubleshoot, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Eliminate callbacks and reduce liability by ensuring that all work is performed safely and accurately.
• Promote image as a trusted advisor through a neat appearance, clean uniform and timely, safe, and high level of customer service.
• Record and report parts and labor for service calls; maintain inventories.
• Participate in night and weekend on-call schedule.

Skills

Oil/Propane service experience

Customer service

Safety-conscious

Education

High school diploma or equivalent

Job description

$32.39-$49.59 an Hour Depending on Experience.

Position Summary:

Installs and repair residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Essential Functions:

• Install, troubleshoot, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Eliminates callbacks and reduces liability by ensuring that all work is performed safely and accurately.
• Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe, and ensures high level of customer service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
• Immediately records and reports parts and labor for service calls in accordance with company procedures.
• Maintains and tracks parts inventories in service vehicle.
• Participate in night and weekend on-call schedule, as necessary.
• Reports all accidents, spills, and liability claims.
• Performs propane gas-check inspections according to applicable codes and company policy without supervision.
• May perform HVAC, mechanical, plumbing, and electrical work as required by market.
• Assists in the training of apprentices and journeymen.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Experience:

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Must have ten or more years of relevant oil and/or propane service experience; additionally, must have relevant licenses such as CDL, hazmat, boiler operator, master electrician, master plumber, HVAC.

Education:

• A high school diploma or equivalent is required. Technical school training is preferred.

Certification and Licensing:

• Must possess a valid Massachusetts Oil Burner Technician Certificate for oil-fired equipment service, installation, and repair.
• Must be able to pass and possess the applicable Massachusetts Gas Fitter and/or Liquefied Petroleum Installer license required for propane installation, service, and repair.
• Must meet Massachusetts testing/licensing requirements applicable to the position.
• NORA Certification is preferred.
• HAZMAT endorsement is preferred.
• Knowledge of HVAC, wiring and/or plumbing experience or licensing is preferred.
• Universal 608 EPA certification for AC/Refrigeration/Heat Pumps is preferred.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards. CDL is not required, but it is preferred.

What It Takes to Succeed:

Our Service Technicians work independently while also being an important part of the larger Dead River Company team. Success in this position requires:

• Dependability and a strong commitment to safety.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Qualifications

Licenses & Certifications

Preferred

DL Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.