Service technician [m|w|d]

Keuk Now GmbH; Deutschland; On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Mittagszuschuss (steuerfrei)

Betriebliche Altersvorsorge

Moderne Arbeitsausstattung

Firmenhandy & Dienstwagen

Interne Schulungen

Firmenevents

Hochwertige Arbeitskleidung

Job summary

Keuk Now GmbH sucht eine engagierte Service-Technikerin bzw. einen Service-Techniker zur Bearbeitung von Tickets und Serviceaufträgen, Fehlerbehebung in Videoüberwachungssystemen und Hotspot-Systemen sowie Konfiguration von Hotel-TV und Konferenztechnik.

Zu den Aufgaben gehören Inbetriebnahme, Updates von Software, sowie Installation von Digital Signage und LED-Wänden. Reisebereitschaft von ca. 50% ist vorgesehen; Arbeitsort ist Head Office bzw. Vor-Ort-Einsätze in Deutschland und Europa.

Qualifications

• Abgeschlossene Ausbildung im Elektro- oder IT-Bereich bzw. als Rundfunk-/Fernsehtechniker mit IT/Netzwerkaffinität.
• Wenige Kenntnisse in Hospitality-TV-Systemen, AV-Technik und LED-Wänden bevorzugt.

Responsibilities

• Bearbeitung von Service-Tickets und Serviceaufträgen; Fehlerdiagnose und Behebung im Videoüberwachungssystem und im Internet-Hotspot-System.
• Konfiguration: Einrichtung von Hotel-TV-Geräten, Hotel-IP-TV, Konferenztechnik, SAT-/IP-Headend-Geräten und Server-Schränken.
• Installation: Inbetriebnahme & Updates von Software sowie Konferenz- & Eventtechnik, Digital Signage, LED-Wände; Inbetriebnahme vor Ort.

Skills

Kundendienstorientierung

Teamfähig

Zuverlässig

Flexibilität

Education

Electrical/IT training or Radio/TV Technician

IT/Netzwerkaffinität

Tools

Hospitality-TV-Systeme

AV-Technik

LED-Wände

Job description

• Modern hospitality TV systems
• Digital signage solutions
• Conference and event technology
• With over 50 employees, we support customers in Germany and many parts of Europe. Numerous well-known companies rely on our first-class service.

Your tasks - In your role as a service technician, you can expect an exciting and varied range of tasks:

• Service: Processing tickets and service orders (troubleshooting, individual installations, customer service), error detection and rectification in the video surveillance system and Internet hotspot system
• Configuration: Setting up hotel TV devices, hotel IP TV and conference technology, as well as SAT systems, IP head-end stations and server cabinets
• Installation: Commissioning & updating of software, as well as conference & event technology, digital signage solutions, LED walls
• Travelling: Mobile deployment throughout Germany and Europe in hotels & companies from Swisttal (Monday to Thursday or Friday - depending on volume)

Your profile - We are looking for a motivated person with the following qualifications:

• Education: Completed training in the electrical or IT sector, or as a radio and television technician with an affinity for IT/network technology
• Networking: Friendly & customer-orientated appearance, willing to take on responsibility
• Market knowledge: Ideally good knowledge of hospitality TV systems, AV technology, LED walls
• Working style: Independent, conscientious and service-orientated
• Language skills: Very good knowledge of German and basic English
• Additional requirements: Willingness to travel (min. 50%) and driving licence class B

Our offer - We offer you an attractive remuneration package and a wide range of benefits:

• Tax-free additional meal expenses
• Company pension scheme
• Modern equipment and tools, single room guarantee for assembly work
• Company mobile phone & company car
• Internal training & further education
• Participation in company events
• high-quality uniforms

At a glance:

• Job type: Full-time, permanent
• Working hours: 40 hours/week (8-hour shift, Monday to Friday)
• Work location: Head office / field service (deployment from place of residence)
• Start: Immediately / ongoing