Service Technician Level 3

A-Z Bus Sales, Inc.; Colton (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

A-Z Bus Sales, Inc. in Colton, CA seeks a Service Technician to perform vehicle repair and maintenance per dealer and factory standards with a focus on customer service excellence. Responsibilities include accurate time tracking in NetSuite, documenting repairs using the 3C method, and coordinating parts and tools.

The role involves road service calls, safety compliance, and maintaining service areas and certifications. Overtime and travel may be required.

Qualifications

• High school diploma is required.

Responsibilities

• Perform assigned work with excellence and high quality as efficiently as possible.
• Receive work orders and perform assigned tasks as required.
• Inspect assigned vehicle thoroughly to determine condition of vehicle requires any if additional and/or safety items require attention; report any problems.
• Accurately track the time spent on each job using the NetSuite application and record times in various segments of the work order.
• Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.
• Accurately track all parts and material needed to perform repairs using the NetSuite application.
• Road Service Calls – If qualified, travel to a customer’s location in a company service truck or with another authorized company driver to perform repairs at the customer’s location.
• Inform Service Management of any delays or problems with the assigned tasks.
• Maintain proper housekeeping of all work areas and tools.
• Verify security of all supplies and parts.
• Maintain all industry related and required Certifications.
• Conform with all regulations, policies, work procedures and instructions.
• Conform to all safety rules and use of appropriate safety equipment.
• All other reasonable duties assigned within a Service Technician role.

Skills

Technical Capacity

Problem Solving/Analysis

Leadership

Discretion

Education

High school diploma

A-Z Bus PDI Technician Certification Program

NFPA 70 – High Voltage Safety Certification (E.V. Tech.)

609 Certification

E.V. Power Drive Certified

Wheelchair Training (Inspection and Maintenance)

A/C Training

ASE Certification (F-!)

NGVI Certification

Class B Commercial Driver’s License

Passenger Endorsement

Airbrake

Tools

Cummins Engine Certifications

Job description

Description

JOB SUMMARY:

Technicians are responsible for performing vehicle repair and maintenance as assigned in accordance with dealer and factory standards with a focus on customer service excellence.

ESSENTIAL FUNCTIONS:

Primary Responsibility, Scope of Work, KPI Management, complexity:

Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• Perform assigned work with excellence and high quality as efficiently as possible.
• Receive work orders and perform assigned tasks as required.
• Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
• Communicate with parts department to obtain necessary parts to complete work.
• Inspect assigned vehicle thoroughly to determine condition of vehicle requires any if additional and/or safety items require attention; report any problems.
• Accurately track the time spent on each job using the NetSuite application and record times in various segments of the work order.
• Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.

1. Concern
2. Cause
3. Correction

• Accurately track all parts and material needed to perform repairs using the NetSuite application.
• Road Service Calls – If qualified, travel to a customer’s location in a company service truck or with another authorized company driver to perform repairs at the customer’s location.
• Inform Service Management of any delays or problems with the assigned tasks.
• Maintain proper housekeeping of all work areas and tools.
• Verify security of all supplies and parts.
• Maintain all industry related and required Certifications.
• Conform with all regulations, policies, work procedures and instructions.
• Conform to all safety rules and use of appropriate safety equipment.
• All other reasonable duties assigned within a Service Technician role.

Management-related:

This position has no supervisory responsibilities.

Key Performance Indicators:

• Technician Performance Efficiency (minimum 70%)
• OEM Certification Maintenance.
• Comeback Percentage (Less than 2.0%).
• Adherence to Core Values.
• Completion rate of assigned company training.
• Compliance to company safety policies.

Leadership:

Level 3 Technician has no management responsibilities.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Leadership.
• Discretion.

Supervisory Responsibilities:

This position may include limited supervisory responsibilities. (Training and Development).

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.

Position Type/Expected Hours of Work

This is a full-time position.

Days and hours of work are Monday through Friday, 6 a.m. to 6 p.m. Shifts may vary.

Occasional overtime and weekend work may be required.

Travel

Some travel may be required for this position.

ADDITIONAL RESPONSIBILITIES:

• Assist in New Bus Deliveries.
• Assist in Facility Maintenance.
• Perform Monthly Safety Inspection

Requirements

JOB SPECIFICATIONS:

(Please describe what is required for satisfactory job performance in each category.)

Education and Experience:

• High school diploma
• Successful completion of A-Z Bus PDI Technician Certification Program.
• NFPA 70 – High Voltage Safety Certification (E.V. Tech.)
• 609 Certification.
• E.V. Power Drive Certified.
• Wheelchair Training (Inspection and Maintenance).
• Braun
• Ricon
• A/C Training. At least one (1) of the following.
• MCC/Carrier
• Valeo
• Trans-Air
• ACT
• CNG Fuel System Inspection Certification. (1 of the 2 below).
• ASE Certification (F-!)
• NGVI Certification.
• Class B Commercial Driver’s License.
• Passenger Endorsement required.
• Airbrake required.

Preferred Education and Experience:

• Vocational College or Trade/Technical School Diploma/Certificate.
• 5 + Years Professional Heavy Duty Automotive Mechanics Experience.
• 4 + Years Electrical System Diagnosis and Repair Experience.
• Blue-Bird Associate Level Certified. (1-Year)
• ASE School Bus Certification – MUST Be Certified in five (5) of the seven (7) categories.
• S1-Body Systems & special Equipment
• S2-Diesel Engine
• S3-Drive Train
• S4-Brakes
• S5-Suspension & Steering
• S6-Electrical/Electronic Systems
• S7-Air Conditioning Systems & Controls
• Must be certified in two (2) of the following four (4) Cummins Engine Certifications.
• ISB Certified
• ISLG Certified
• L9 Certified

Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.