Service Technician Level 1

Bio-Nuclear of Puerto Rico; San Juan (PR); On-site; USD 40,000 - 55,000; Full time

Job summary

Bio-Nuclear of Puerto Rico is seeking a Service Technician Level 1 to assist in installation tasks, service, and customer call handling, ensuring high-quality service for clients.

You will perform diagnostics and repairs, calibrate equipment, and coordinate with the workshop and customers while following safety procedures and company standards.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Associate degree in Biomedical Equipment Repair or equivalent.
• Minimum of one year of experience in customer service and at least one year performing duties similar to those of a Service Technician.

Responsibilities

• Perform diagnostics, repairs, and preventive maintenance on laboratory equipment.
• Assist with equipment installations and repairs.
• Calibrate and certify equipment.
• Maintain repair workshop organization and documentation.

Skills

Windows applications

Bilingual English/Spanish

Customer service

Communication skills

Teamwork

Education

Bachelor’s degree in Computer Science or Information Systems

Associate degree in Biomedical Equipment Repair

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time

2 days ago Requisition ID: 1067

GENERAL JOB INFORMATION

JOB TITLE: Service Technician Level 1
DEPARTMENT / UNIT: Technical Services
IMMEDIATE SUPERVISOR: Service Technicians Supervisor
CLASSIFICATION: Non-Exempt

JOB SUMMARY

Assist the Service Technician, Senior Service Technician, and Supervisor in installation tasks, service, customer call handling, and equipment repair, with the objective of providing the highest quality service to our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform diagnostics, repairs, and preventive maintenance on laboratory equipment.
• Assist Service Technicians, Senior Service Technicians, and the Supervisor with equipment installations and repairs.
• Calibrate and certify equipment.
• Maintain control and tracking of equipment received in the workshop for repair.
• Communicate with customers to obtain information regarding equipment issues.
• Provide first-level support for services conducted over the phone.
• Prepare and submit a daily report to the immediate supervisor detailing diagnostics and services performed.
• Document, generate reports, and close service calls in Salesforce.
• Continuously study and review equipment manuals to enhance technical knowledge.
• Participate in required training sessions, take notes, study materials, and achieve the required level of proficiency to deliver expected service quality.
• Ensure all customer interactions are professional, courteous, and helpful at all times.
• Consistently comply with departmental standards for quality, timeliness, responsiveness, and execution.
• Strictly follow equipment decontamination procedures and adhere to all health and safety guidelines.
• Transport equipment to and from the warehouse, Technical Services, showroom, conference rooms, training rooms, client locations, and other designated areas as needed.
• Actively contribute to maintaining the company’s mission and achieving its vision; demonstrate through performance and behavior the company’s efficiency culture, values, and commitment to high-quality internal and external customer service.

INCIDENTAL DUTIES AND RESPONSIBILITIES

• Complete requisitions indicating necessary parts and tools for service; dispatch them if required.
• Maintain the repair workshop organized, including proper labeling and organization of equipment in the Technical Services storage area.
• Stay informed about updates and changes to all equipment distributed by the company.
• Attend meetings, training activities, professional development events, conventions, and training sessions as required.
• Perform installation and removal of equipment inside and outside company facilities for meetings, training sessions, and conventions as assigned.
• Perform other duties as needed.

EDUCATION

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or
• Associate degree in Biomedical Equipment Repair or equivalent.

PROFESSIONAL EXPERIENCE

• Minimum of one (1) year of experience in customer service and at least one (1) year performing duties similar to those of a Service Technician.

OTHER REQUIREMENTS

Valid driver’s license and passport.

JOB COMPETENCIES

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR THE POSITION

• Microsoft Windows applications: Word, Excel, PowerPoint, Outlook
• Excellent verbal and written communication skills in English and Spanish
• Ability to interact with individuals at all organizational levels
• Ability to identify and set priorities
• Ability to detect errors or omissions
• Excellent customer service skills and professional demeanor
• Ability to work in a team environment
• Ability to work under pressure
• Availability to work holidays, weekends, irregular schedules, and overtime
• Availability to travel within and outside Puerto Rico
• Ability to multitask and achieve expected results
• Ability to meet goals with minimal supervision
• Strong emotional intelligence and excellent interpersonal skills

DISCLAIMER CLAUSE

The information contained herein summarizes the general nature of the competencies and the level of complexity of the duties assigned to employees in this position. Its content should not be interpreted as a comprehensive inventory of all functions, tasks, and responsibilities of the role. Additional duties may be assigned, or existing ones may be modified, as determined by the company.

We are an Equal Employment Opportunity Employer and take Affiding Action to recruit Protected Veterans and Individuals with Disabilities.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.