Service Technician (Job ID 3020696)

ADT Security Services; Pennsylvania; On-site; USD 24,452 - 45,419; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT Security Services is seeking a Residential Service Technician in Pennsylvania responsible for troubleshooting and configuring security and site automation solutions. You will work closely with customers to ensure their security needs are met in a collaborative environment.

The role offers competitive pay ranging from $17.75 to $32.97 per hour based on experience, along with full benefits, including medical, dental, vision, and a 401(k) plan with employer matching.

Qualifications

• Must have a valid driver's license.
• Thrives in the face of uncertainty.

Responsibilities

• Troubleshooting, configuring, and programming security solutions.
• Service fire and carbon monoxide detection systems.
• Test and validate system signals with central monitoring.
• Provide solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused mindset

Education

High School degree or equivalent

Job description

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living.

About Us

At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and with more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most.

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are the troubleshooting, configuring, reconstructing and programming of existing security and site automation solutions.

Key Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Qualifications

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and customer driven mindset.
• Thrives in the face of uncertainty.
• Valid driver's license.
• High School degree or equivalent.

Benefits

• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environments.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement, employee referral bonuses.
• A culture of coaching, development and career growth opportunities.

Pay and Benefits Disclosure

The pay range for this role is $17.75 - $32.97 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Los Angeles Applicants

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants

Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

Equal Employment Opportunity Statement

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.